Niamh Rooney - I have a BBS Honors Degree in HR. I am currently working as a Recruitment Consultant.

Recruitment Consultant at Cpl Healthcare

Nationality

Irish

Current location

Ireland

Work category

HR and Recruitment

Education

Bachelor/Degree

I have a Bachelor Honors Degree in Business Studies, Human Resource Management.
I also have two and a half years Customer Service experience in the Financial Industry.
I am currently working as a Recruitment Consultant for CPL Healthcare as part of the Nursing Team

Niamh Rooney's Professional Experience

2012 - Present

Cpl Healthcare - Recruitment Consultant

Matching candidates to client requirements and seeing the recruitment process through to completion while continually maintaining high standards of quality
Screening, interviewing & assessing candidates to establish strengths, skills and requirements
Utilising an innovative range of sourcing methods to source candidates with specific qualification and skill sets for client requirements
Generating new business through networking, canvass calls, client visits, marketing & promotional work
Offering candidates market and industry specific advice as required
Matching candidates to client requirements and seeing the recruitment process through to completion while continually maintaining high standards of quality
Keeping up to date with all market developments and maintaining databases
Cultivating relationships with new and existing clients
Responsible for creating Advertising Campaigns to attract candidates with specific skills and qualifications

2011 - 2012

Clearys Loss Assessing and Insurance Services - Insurance Administrator

Obtained notification of new claims and ensure they are logged appropriately on the Claims Management system
Liaised with claims adjusters ensuring appropriate reserves for claims are set
Ensured SLAs for claims processes are met following up with adjusters where necessary to get updates on claim progress
Maintained high Customer satisfaction at all times by maintaining contact and updating clients on any developments in relation to their claim
Processed payments once agreed and accurately report information to accounts team.
Assisted in the production of claims reports
Preformed ad hoc administrative work as and when required

2008 - 2010

Postbank Ireland Limited - Contact Center Administrator

First point of contact for all customer banking queries
Actively cross sold products between insurance and banking customers
Dealt with customers in a calm and efficient manner whilst working under pressure
Demonstrated excellent customer care skills, actively listened and empathised to resolve situations to the benefit of the customer and with minimum cost to the company
Managed customer expectations in relation to expected resolution time to ensure positive customer experience.
Maintained sufficient and correct records of customer queries to ensure efficient flow of queries through relevant departments
Liaised and communicated with other departments in order to ensure efficient resolution of queries
Prepared written and verbal communication to customers
Provided support to off-site and Post Office staff in relation to customer queries

Progressed within the company by gaining the role of supervisor with increased responsibility

Supported and assisted Team Leader through preparation of reports and maintenance of service level
Assisted Team Leader with any escalated issues needing urgent attention
Managed the "Returned Post Procedure". Directed a team of 4 to streamline the process and reduce the large volume of important documentation regarding the closure of customers' accounts coming back in
Delivered daily reports to Customer Care Manager and Head of Finance regarding returned cheques
Responsible for deciding which cheques needed to be cancelled and liaised with head of finance to reissue returned cheques
Played key role in creating and implementing new "Missing Information Procedure" in relation to the account opening process, reducing open missing information cases from 500 to 150
Requested to assist with the wind-down of Postbank operations in the Head Office in Dublin

Niamh Rooney's Education and Qualifications

2008

Bachelor/Degree - Human Resource

Galway Mayo Institute of Technology (GMIT)

Received a great understanding of the core competencies required to become a HR professional.
Learned about the context of HR in business and gained a vast knowledge of employment law and implementation; recruitment & selection and performance management.

2008

Bachelor/Degree - Human Resource

Galway Mayo Institute of Technology (GMIT)

I learned about the importance of HR in business and I achieved a great understanding of the core competencies required to be a human resource professional.. I gained sound knowledge of employment law and implementation; recruitment & selection and performance management.