Neil Griffin

ICT Service Desk administrator at Hermitage Clinic



Current location


Work category

IT and Technology



Profile Activity

Neil Griffin's Professional Experience

2009 - 2009

Hermitage Clinic - ICT Service Desk administrator

• 1 month Contract as part of the ICT administration team,
• First point of contact for ICT Service Desk and ticket logging.
• I provided 1st level technical support for HMC staff:
o Setup new users in Active Directory,
o Reset password and unlock accounts in Active Directory,
• Works with other members of ICT to ensure all tickets are closed.
• I completed daily monitoring and operation tasks,
• Monitor and maintain back up of network tapes using Bridge Head software.

Key Skills
Active Directory Administration Technical Support
2008 - 2008

AIG Investments, - Network System Administration

• 7 month College Work Experience, (3rd Year)
• Part of the Network System Administration team.
• I had an active role in providing system and network support to all AIG staff onsite.
• My numerous daily tasks were to provide the following:
o Phone network Set ups, this involved patching the phone line in to the port number and then setting up the employees details on the server.
o Meeting room setups,
o Fix and maintain Printers,
Setting up new employees:
Ghost new machine
Setup the employee’s mailbox on the mail server,
Setup employee’s account in Active Directory,
Setup a home drive for employee,
Installed any programs needed.
Monitor and maintain back up of network tapes:
Organise the backup tapes and send them off site.

Key Skills
account Active Directory Administration network support

Neil Griffin's Education and Qualifications


Bachelor/Degree - Computer Science

Dublin Institute of Technology Kevin Street