nancy palany

MAXIM - INSIDE SALES

Inside Sales mainly for the French Distribution department which also includes (Belgium, Spain & Portugal)
Main Duties and Responsibilities:
Respond to customer requests pricing and product lead-times to customers in a designated region.
Process quotes and pricing contracts
Ensure customer orders are accurate before being loaded into our systems.
Manage progression of all customer quotes above a stated revenue amount.
Manage the backlog of my customer base: Purchase orders, change orders, shipment coordination, and sales orders acknowledgment, credit note.
Regularly interface with our manufacturing facilities in California, Texas and the Philippines to discuss delivery challenges.
Prepare all necessary customer documentation in line with the highest quality standards.
Identify and generate useful business intelligence and report to senior staff.
Recommend process improvements.
Expediting lines down situations within manufacturing and business management.
Process and qualify sample requests
Coordinate all quality assurance requests: RMA processing, customer special requests.
Other duties as assigned.

Static Control Component - French Senior Sales Administrator

Main Duties and Responsibilities:
Put into the computer system customer orders, over the telephone either in hard copy.
Produce and send out order acknowledgement to customers.
Ensure that delivery note and paperwork are filed according to the unique order number reference.
Liaise with Finance Department where necessary to unblock orders on credit hold.
Ensure that repeat orders are processed in a timely manner.
Answer incoming calls and re-direct to relevant or appropriate department.
Take incoming calls from customers and undertake to answer queries and resolve problems.
Ensure that customer queries relating to order status and delivery are handled efficiently and effectively.
Provide pricing information over the telephone where possible or pass the query to the Sales Team when required.
Provide product information over the telephone where possible or pass on to the Sales and Marketing Department when required.
Ensure that customer complaints are logged on the CSFP system and handled as efficiently and effectively as possible.
Maintain records and filing accurately and methodically.
Assist colleagues in sales and other departments with translation of both written and oral communication with customers.
Ensure that all leads for product enquiries are entered onto SIEBEL system.
Log requests for sample packs on SIEBEL system.
Review SIEBEL system to ensure that only relevant and up to date information is logged and maintained.
Print invoices on a daily basis and ensure that the correct country or language specific terms and conditions are attached.
Raise and issue RMA and Credit Notes as appropriate.
Ensure that the Finance Department received a copy of all credit notes issued.

Millennium Madejski Hotel - Shift Leader-Reception

Main Duties and Responsibilities:

Responsible for all staff on duty
Ensure that adequate level of support is provided
To enforce departmental and company objectives
Dealing with costumer queries and complaints
To ensure all shift procedures are completed
Check the banking
Check-in and Check-out of Guests
Dealing with telephone enquiries-switchboard
● Making reservations
● Dealing with international calls and enquiries
● Use of fax machine and photocopier
● Dealing with internal, departmental mail

Diploma - Diploma in Tourism (Ticket Office and Travel Services)

Aquitaine Institute, Bordeaux, France

Languages

• Spanish - Intermediate
• French - Fluent