Monifa Fortune - Professional Customer Service Representative

Benefits Specialist at Nesco Resources

Nationality

American

Current location

United States

Work category

SUMMARY OF SKILLS AND STRENGTHS:
Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, supervisory skills including hiring, termination, scheduling, training, payroll and other administrative tasks.

Monifa Fortune's Professional Experience

2010 - Present

Nesco Resources - Benefits Specialist

Advise Participants of Health and Wellness options
Annual Enrollment Processes
Cobra Enrollment, utilizing IBA & IBS software

2009 - 2010

Aerotek Staffing - Outbound Collector

Outbound call center
Contact, educate consumers on account terms, ascertain reason for delinquency, and facilitate repayment terms via programs and/or settlement options.

2006 - 2007

Cablevision, Inc - Call Center Supervisor

Monitored the performance of call center staff
Reviewed and analyzed reports regarding call center performance
Trained, motivated, coached, job development and recognition of Customer Relations Coordinators
Performed all human resources transactions for staff including recruitment and selection, termination, and pay status change recommendations

Key Skills
customer relations human resources recruitment Reports

Monifa Fortune's Education and Qualifications

College Level -

Attended Keuka College, 1985-1989

Course Reference : CK402 - Biological and Chemical Sciences

Monifa Fortune's Additional Information

Interests

To obtain a Customer Service Management where my experience, strong organizational skills and ability to work well with others can be utilized to enhance customer satisfaction.