Monica Pascale - , Customer Service,Sales, Order Management, supply chain

Administrator (owner) – part - time at Bermon Impex LTD, Bucharest, Romania



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Monica Pascale's Professional Experience

2011 - 2013

Bermon Impex LTD, Bucharest, Romania - Administrator (owner) – part - time

Administrating an retail online store while working a full time job; taking and processing orders, issuing invoices, following and making sure the deliveries are executed in time;
Keeping up to date stocks and payments;
Operating competitive discounts and promotions, in order to increase sales and stock movements, promoting products online in different directories and announcement sites, on social media sites;
Customer service tasks, answering email, calls, offering information regarding products;
Contacting and ordering products or services from local and foreign suppliers, negotiating and signing contracts;
Preparing monthly reports and documents for de accounting company

2011 - 2013

Luca Eurotrade - Sales and Aquisition Manager

Provide assistance to customers and contractors in areas of product knowledge, pricing, availability, exchanges, promotions; obtaining information from suppliers regarding new competitive discounts and products;
Selling retail and en-gross products in an effective manner, taking and processing orders, supervise deliveries , issuing invoices and follow payments;
Researching the market for new customers and suppliers, contacting potential clients and establish meeting in order to present products offers according to their needs;
Updating stocks according to merchandise flow;
Researching product pricing and availability, and processed merchandise orders from various vendors, following orders and delivery;
Providing weekly reports of product sales, acquisitions, payments and new customers to Store Manager.

2008 - 2011

Auto Courier LTD, Bucharest, Romania - Subcontractor of Alpha Leasing Romania IFN SA - Customer Service Representant

Providing customer service support for Alpha Leasing clients during the process of completion their car leasing contract, interacting directly with existing clients;
Handling inbound and outbound calls and e-mails from and to customers;
Obtaining and handling all necessary documents from other departments in order to deliver them to customers, managing and solving inquiries from clients in collaboration with other departments
• (Logistic, Accounting, Sales, Risk, Legal);
• Performing operational tasks for customers and other departments ;
• Daily updating company`s internal database, supervising customers’ accounts in order to avoid exceeding legal limits of the issued cars documents;
Selling car registrations services to customers, signing contracts and supervising their completion, issuing invoices for provided services;
Preparing monthly financial reports for the Accounting Department.

2006 - 2008

Pro Auto Consulting LTD, Bucharest, Romania Subcontractor of Unicredit Leasing Corporation IFN SA - Operation Officer – full time

Coordinating a team of 7 people in all necessary operational activities regarding full process of car registration starting with providing documents issued by car dealers ending with delivering final registration documents to customers;
Being a part of company`s business development almost from the beginning, helping it grow from a number of 5 employees to 30 employees;
Managing and processing all documents necessary for obtaining different permits from competent authorities, supervising their release in a timely manner;
Managing and processing daily over 100 urgent registration files from obtaining documents and necessary authorizations, to final registration and delivering to customers;
• Keeping track of all files submitted for registration at the competent authority and their release;
Requesting payment and obtaining all the taxes from the Accounting Department necessary for the registration files;
Daily updating company`s internal database, preparing all the daily and monthly expenses, financial reports and files for the Accounting Department;
Ensuring new employees training in all the procedures necessary in the fulfillment of their professional tasks

2004 - 2006

Tulcea Civil State Office, Tulcea City Hall, County of Tulcea, Romania - Civil State Officer – full - time

Handling public relation attributions, offering public information to people interested according to legislation;
Receiving and registering all necessary documents , issuing original civil state certificates and duplicates; giving certificates to holders respecting all the required procedures;
Verifying accuracy of the information declared by the public and authorities;
Archiving documents and registers respecting all the procedures required;
Preparing monthly reports of the documents issued and reporting data to the interested authorities;
Receiving, handling and delivering mail to other public institutions.

Monica Pascale's Education and Qualifications


Bachelor/Degree - Biological

Bucharest Ecological University, Romania

Monica Pascale's Additional Information