Mohammed AbuJubara - IT Operations Senior Manager at Atheeb Telecoms Consortium

IT Operations – OSS / BSS Senior Manager at Atheeb Telecoms Consortium

Nationality

Jordanian

Work category

IT and Technology

Education

Bachelor/Degree

Profile Activity

Mohammed AbuJubara's IT Operations – OSS / BSS Senior Manager role at Atheeb Telecoms Consortium (2009 - Present)

Jubara was responsible for Atheeb telecom IT operations department. The operations include 5 departments and total of 70 staff members reporting to him direct/indirect from OSS, BSS, Infrastructure, helpdesk and POD Support driven by technical arm partners Wipro, Jubara absorbed the operations support and service fulfillment including CRM, Service management, resource management, ordering process service configuration / activation and resource provisioning with the following roles and responsibilities:-.

- Ensure that key SLA’s regarding the operation and support of Operation Support Systems and Business Support Systems are met
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines
- Track, analyze and respond to 2nd level support enquiries to ensure the terms of any SLA’s are met
- Maintain production, UAT, system test and training environments
- Review and apply configuration change requests into the application environments
- Deploy new versions of software and reports and maintain effective change management
- Ensure that key automated business processes execute as and when required
- Liaise with the test and development teams to help diagnose any bugs that are raised as support or operational issues
- Liaise with other technical teams and partners to help diagnose any data anomalies that are raised as support issues
- Liaise with the test and development team to understand the operational and support impact of new features developed
- Liaise with the business analysts to help identify any change requests that are raised as support issues
- Secure and maintain in depth, up to date working knowledge of the applications provided
- Secure detail understanding of any new functionality developed in the applications,
- Revise and update existing documentation in line with new functionality
- Maintain good understanding of business processes,

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SkillMap®

 

CRM

(11 years)

data

(13 years)

IT Operations

(11 years)

Reports

(13 years)

Resource Management

(11 years)

SLA

(11 years)
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