shellyod

Irish Farmers Association - Member Services telesales Executive

Telesales Role: Contacting IFA members that have recently renewed membership to inform them of their member benefits and offers available to them. These include IFA Telecom, discounts on Vodafone mobiles & mobile broadband. Digiweb broadband and hp Laptops.

Albany Office Supplies - Telesales Executive and Account Manager

Outbound calls to existing accounts to win back customers
Outbound cold calling to increase customer base and drive sales
Offering promotions and quotations on products and print services via email
Use of Excel and "Horizon" systems

CustomWest Limited - Sales Executive

Main Responsibilities: contacting previous client and previous prospective clients for R&D. Dealing with Inbound Sales Calls, sales quotations.
Other Responibilities: Soical Media Management

Barnardos Ireland - Telesales Executive

Fundraising sales for The Barnardos Teddy Bear Raffle Campaign. Contacting businesses that previously took part in the Teddy Bear Raffle.

Field Management Ireland - Brand Sales Consultant for UPC (formally Chorus NTL)

Field sales in areas which have been upgraded for fibre power digital TV, phone and high speed Broadband

Cuisine de France - Telesales Executive and Win Back & Retention Team Agent

Inbound and outbound customer service and sales calls
Contacting customers which have not traded in a minimum of two weeks (retail) & four weeks (Food service division) to inquire about any issues as to why they have stopped trading and what can be arranged to resolve issues
Offering all the relevant promotions and new products available to customers
Liaising with the Field Sales Reps & Regional Area Managers with regard to their customers
Customer service - informing customers of products out of stock and delivery problems.
Assisting main telesales team with taking orders
Upselling and focus line selling, increasing average sales per customer
Use of Excel & "Movex" systems

Cusine de France and Carroll Cuisine - Telesales Executive

I worked as part of the main telesales team (inbound & outbound) and as part of the winback & retention team. Also as part of customer service

FMI - Sales Representatice

I worked as part of the field sales team on behalf of their client UPC. calling to customers to upsell products such as broadband & phone services

Next Retail Dundrum - Temporary Christmas Staff

Covering all departments, ladies, men's, children's wear and stock room, replenishment, recovery, customer service.

Avon Ireland - Sales Representative

Promoting Avon products in area, processing customer orders and stock management

2007 (; Galway.
Job Responsibilities: Processing REPS 4 applications, filing, communicating with farmers, and soil testing while on farm visit.
June

Next Retail Limited - Merit Sales

stock replenishment, stock taking, post-sale stock management, Training new staff, Manager during preparation for sale.

Diploma - Management Studies

DBS - DUBLIN BUSINESS SCHOOL

Bachelor/Degree - Agricultural Science, Animal Science

University College Dublin

Bachelor/Degree - Animal Science

School of Agriculture, Food Science and Veterinary Medicine University College Dublin

Bachelor/Degree - Animal Science

UCD

Bachelor/Degree - Leaving Certificate,

Gort Community School

Links

• Company Website - http://www.customwest.com
• Personal Website - http://www.facebook.com/sack.o.cats
• Linkedin Profile - http://www.linkedin.com/pub/michelle-o-donnell/33/497/5a1

Interests

Reading, Cinema, walking, TV dramas

Memberships

Agricultural Science Association