Michael Kincaid - Business Professional

Helpdesk Technician at morsolutions



Current location


Work category

IT and Technology



I am a confident and driven business professional with extensive experience with data and process modelling to support the needs of both customers and management across multiple industries and functional areas in technical administrative roles. This strong blend of business knowledge and operational experience allows me to deliver reporting solutions and process improvements that address business needs and ensure positive results. My career and education to date has made me an ideal candidate for analytical roles that demand strong communication skills, good teamwork, structured problem solving, as well as superior planning and organizational skills.

Michael Kincaid's Professional Experience

2011 - 2012

morsolutions - Helpdesk Technician

• Providing management with real-time and historical metrics based on company’s performance and focusing on customer requirements.
• Using PHP with MySQL to connect and manipulate CRM database to present dynamic web-based reporting solutions written in HTML, CSS and JavaScript.

Key Skills
Business Reporting and Analysis CRM css database management Databases HTML JavaScript MySQL PHP
2010 - 2011

Nownet Media Ltd T/A halfprice.ie - Website Manager Administrator

Responsible for the content management system, database and access to user accounts and support.

Understanding www.halfprice.ie marketing objectives and fully analyzing their online sector and competitors.

Implementation of Metadata specific to main website, categories and individual products.
Report generation and analysis of CMS Database using phpmyadmin and MySQL for sales team and management as required.
Using Google Analytics to conduct trend analysis based on site performance and provide insights into how visitors arrive and use website.
Querying & creating database tables, views and stored procedures to improve data management.
Manipulation, integration, cleansing of large and complex data sets.

Key Skills
Business Reporting and Analysis cms css database management EXCEL google analytics HTML Metadata MS Office MS Office Suite MySQL phpmyadmin seo
2010 - 2010

MorSolutions - Intern

Responsible for ensuring timely and flexible response and support to MorSolutions customer base

Key Achievements
• Dealing with Day to Day customer support issues via our helpdesk and answering support calls.
• Performing maintenance and updates to existing client websites and Content Management Systems.
• Working closely with customers, designers and management, to ensure deadlines are achieved and high quality is delivered.
• Scheduling weekly monthly and Quarterly reports to clients using Google Analytics.
• Ensuring new website designs are created with search engines in mind.

Key Skills
Content Management Content Management Systems css customer support google analytics HTML Reports seo web design
2010 - 2010

EquiPet - Web Designer / Developer

Working Closely with management and support to staff to help improve the Online Store Activity, and develop a user friendly site for pet lovers to shop securely

Key Skills
Data Entry retail website Administration
2009 - 2010

Ballina Beverages - Technical Projects Administrator

• Control, maintain and update coca cola’s contractor database
• Create, maintain, and update reports
• Security Clearnace/Access control for onsite contractors working for Ballina Beverages using Lotus Notes
• Update and Maintain SharePoint site for legal team
• Control and Maintenance of engineering Drawing Library
• Control, maintain and update coca cola’s Purchase Order & Requisition database
• Record engineering budget spend using SAP

Key Skills
Access Business Reporting and Analysis database management engineering Lotus Notes MS Office Suite SAP sharepoint
2005 - 2009

SR Technics - Customer Support Analyst

• Key point of contact for information requests from customers of landing gear and component overhaul.
• Escalation of procurement issues through Real-Time reporting to identify material demands at earliest possible stage during overhaul process of customer assets and also forecast future demand on Inventory.
• Creation of status reports relating to all performance measures while ensuring quality and integrity of the operational data for weekly operations reviews using cognos impromptu, Visaer ERP.
• Creation and presentation on data visualisations using Microsoft PowerPoint.

Key Skills
Business Reporting and Analysis Cognos Impromtu customer support ERP EXCEL Impromptu learn continuously MS Office Suite MS Word Powerpoint
1999 - 2005

SR Technics - HR Analyst

• Collection and Transfer of Time and Attendance data to Payroll in accordance with business rules and type, ensuring the Company’s 1200 employees are paid correctly within established schedule.
• Providing senior and front line management with regular and ad-hoc reporting solutions for absenteeism, working time act, holiday balances using cognos impromtu.
• Live updates on outstanding discrepancies related to current payroll period.
• Advanced Excel activities including pivot tables, charts etc.

Key Skills
Access Administration Business Reporting and Analysis Cognos Impromtu EXCEL Microsoft Office MS Word Payroll Administration Powerpoint Time and Attendance Management

Michael Kincaid's Education and Qualifications


Bachelor/Degree - Information Systems and Information Technology

School of Computing, DIT, Kevin Street


Diploma - Information Technology

Moate Business College