Front of House manager at Clink hostel
NationalityFrench
Work categoryHotel and Catering
EducationBachelor/Degree
Profile Activity
Composed and poised with people from different cultures. Well developed responsibility to resolve various problems by demonstrating courtesy, patience and understanding of other needs. Great ability to work under pressure. Imaginative, positive attitude, business focused, fast to learn, computer literate, speak English, Spanish and French (native speaker)
Mehdi Kasbaoui's Professional Experience
Clink hostel - Front of House manager
adjusting rates and creating packages according to the booking sources, the period and the competitor rates to increase the hostel occupancy (700 beds), running the day and night reception in a smooth and very efficient way (14 employees) scheduling reception rota, hiring, training new receptionists from different cultural backgrounds on customer service and booking system CHARTS, performing staff appraisals, performing monthly staff meetings to update the team on the hostel changes and improvements, updating booking websites, contacting new potential business partners, invoicing and resolving accounts conflicts and invoices problems.
Piccadilly backpackers - Reservation Manager
updated the booking websites (Hostelworld, Hostelbookers, STA, Octopus Travel…), contacted travel agencies regarding various matters, allocated daily groups and individuals (750 beds), organised group bookings for up to 100 people, handled a wide range of complaints, resolved financial conflicts and invoice problems, greeted group leaders and travel agents, supervised front desk and reservation multicultural staff, had weekly management meetings, checked weekly the fire alarm system, organised special events and performed human resource functions such as hiring, training on the computerised booking system CHARTS and scheduling of staff rota.
Mehdi Kasbaoui's Education and Qualifications
Bachelor/Degree - Economics
University of Pau et des Pays de l'Adour, France
Mehdi Kasbaoui's Additional Information
Languages
- French - Fluent
- Spanish - Fluent
Interests
Music: practice of ukulele, guitar and melodica.
Sport: Kick-boxing (7 years), tennis, trekking, snowboard, chess
Interests: cinema, architecture, spy stories, travels
Awards
French A-Level in sciences (1999) with distinction
Bachelor degree level in Economics (2005)
Vice champion of France in kickboxing under 75kgs (2001)
Best Staff 2008 (Clink hostel) on www.gomio.com
Best atmosphere February 2009 (Clink hostel) on www.hostelbookers.com
Special award recognition 2009 (Clink hostel) on www.hostelbookers.com
London's best ratings September 2009 (Clink hostel) on www.hostelbookers.com