McFadden Alex

• Responsibilities: Investigate all financial loss claims of Bank of Ireland credit card users; assess each case and pursue reimbursement on the client’s behalf.
• Maintain an excellent standard of service, expertise, and efficiency to maximise positive customer experience.
• Delegation, communication, and team working with fellow employees in a high pressure environment. Pro-active and independent working.
• Critical analysis of claims under strict legal and financial regulations. Problem solving and “getting it right” first time, every time.
• Created innovative work practices to improve cost and time efficiency.