McFadden Alex - Industrial and Graphic Designer

Product / Graphic Designer at Freelance

Nationality

Irish

Work category

Media and Design

Education

Bachelor/Degree

Profile Activity

McFadden Alex's Chargeback Customer Service Operator role at Bank of Ireland (2009 - 2011)

• Responsibilities: Investigate all financial loss claims of Bank of Ireland credit card users; assess each case and pursue reimbursement on the client’s behalf.
• Maintain an excellent standard of service, expertise, and efficiency to maximise positive customer experience.
• Delegation, communication, and team working with fellow employees in a high pressure environment. Pro-active and independent working.
• Critical analysis of claims under strict legal and financial regulations. Problem solving and “getting it right” first time, every time.
• Created innovative work practices to improve cost and time efficiency.

Company

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SkillMap®

 

claims

(3 years)

Innovative

(3 years)
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
3 years
3 years