Technical Support Engineer
NationalityItalian
Current locationIreland
Work categoryIT and Technology
EducationDiploma
Profile Activity
MattiaSca's Professional Experience
Technical Support Engineer
• As primary escalation point for 1st Level agents I provided advanced technical support on printers and printer server.
• Dealing advance technical issues or major failure with 3rd Level Engineers and IT departments.
• Reproducing customer problems and supply documented steps taken while reproducing the failure.
• Maintaining operative a client network with connected all the printers and running different operating system (WinXP, WinServer, Mac, Linux).
• Able to install, setup and diagnostic printer drivers, on all clients’ desktop and laptop.
• Able to install, setup and diagnostic all Lexmark supported Multifunction devices, including advance troubleshooting.
• Able to set up, take and make a draft debug of network traces, fax records.
• Backup for Team Coach when needed.
• Preparing, scheduling and delivering workshop to the team and product training for the new associates.
• Held technical and performance coaching sessions for the team.
MattiaSca's Education and Qualifications
Certificate - Information Technology
Professional Institute
Diploma - Eletronic & Telecommunication
Technical Institute