Massimiliano Ruggieri - Italian graduate

Group Leader at Interstudio Viaggi

Nationality

Italian

Current location

Ireland

Work category

Education and Training

Education

Masters/PostGrad

I'm an Italian native speaker. I have work experiences in office environments and in education. Over the course of my career I have worked as translator, program tester, customer service representative, teacher and author of educational material. Over the course of my university career I specialized in educative technologies, e-learning and learning in virtual worlds. I am a critical thinker and I am used to work in a team but also independently when necessary. I am fluent in Italian and English and I also speak some French and Spanish. I am computer savvy and I have experiences in using bespoke programs.

Massimiliano Ruggieri's Professional Experience

2010 - 2010

Interstudio Viaggi - Group Leader

Interstudio Viaggi: Temporary contract employment. Worcester University College (England), group leader for INPDAP Under 16 language holidays.

Key Skills
group leader, travel, tourism
2010 - 2010

Netservices srl - Customer Service, Translator

Netservices srl: Temporary contract employment. Translator of documents, templates and deliverables, responsible for promoting the projects of the enterprise and for establishing relationships with foreign business partners interested in applying for the Intelligent Energy project (Europe II Work Programme 2010 – Save – Altener –Steer and Integrated initiatives).

2009 - 2010

Università degli Studi di Padova - Author of educational material

University of Padua, CLA: Temporary contract employment. “ICoN project”. Author and tester of educational materials for an on-line self learning course of Italian language for foreigners. Further responsibilities: on-line platform content editing and validation, quality control, data entry.

2008 - 2008

Boston University, Center for Italian and European Studies (CIES) - Assistant teacher

Boston University, Center for Italian and European Studies (CIES): Padua: Internship. Assistant teacher.

Key Skills
italian
2008 - 2008

Unica Terra - Assistant teacher

Unica Terra, Padua: Internship. Teacher of Italian as Second Language.

2008 - 2008

ITC Gramsci - Assistant teacher

Technical Institute “ITC Gramsci”, Padua: Internship. Teacher of Italian as Second Language.

Key Skills
Teacher
2006 - 2007

KAM - Assistant teacher

Nivala and Oulainen Vocational schools (Finland): Comenius II Project, Italian Language assistant.

- Member of the International committee of the KAM association.

- Organizer of a school trip to Italy.

Key Skills
Teacher
2005 - 2006

Xerox Europe Ltd - Customer Service Representative

Xerox Europe Ltd Dublin: Customer solutions representative for the Italian market. Specialised in troubleshooting, customer service, data entry, order management, sales lead, new starters training, internal processes and process testing. Used to working on WCFE, FWSS, XSAP, OPEN UP TIME, VOYAGEUR.

- February 2006: Printers tagging at the Office Depot in Villepinte and Senlis
(Paris) in collaboration with the Fleet Executive department.

- May 2006: Official tester of the program “Voyageur”: quality control, bug tracking, data entry and processing.

Key Skills
customer service, troubleshooting, tester, data entry order management
2005 - 2005

Università degli Studi di Bari - Clerk

Internship: Technical Office representative.

Key Skills
technical office, clerk