Maryrose Maguire

Hewlett Packard - IT Support Engineer

I accepted voluntary redundancy in 2008 and took a year out to go travelling.

Bank of Ireland/HP March 01 – March 08
Position: IT Support Analyst
Responsibilities: Providing technical support in head office and to branch offices nationwide. Ensuring customer service needs are addressed and resolved in accordance with SLAs
My core responsibilities were:
 Customer facing IT Support to 500 staff in Head Office and Nationwide Branches.
 Dedicated support person for the Sales and Marketing Department
 Documentation of technical issues on call logging system
 Share knowledge within the team to facilitate cross-skilling through documentation and knowledge transfer
 Develop maintain & co-ordinate relationships with 3rd Party suppliers
 Answering customer queries over the telephone/via email and directly
 Supporting Microsoft office applications and training as required
 Hardware and Software updates and installations.
 Providing employees with secure remote access to server files.
 Conduct Backups on NT servers and data recovery

Irish International Group - IT Manager Assistant

Irish International Group July 1999 – March 01
Position: Y2k Compliance and IT manager assistant
Responsibilities: My primary responsibility was to ensure Y2k compatibility and to assist the
IT manager in a support role.
My core responsibilities were:
 Testing upgrading and documentation of all systems to ensure Y2k compatibility.
 Hardware and Software Support on Pc and Apple Mac to approximately 80/100 staff
 Resolving Connectivity Issues / Account Server/Data Managemen

Between September 98 and July of 99 I was back in full time education with the Computer Network Institute.

Eurosales International - Office Administrator

Eurosales International May 96 – September 98
Position: Office Administrator
Responsibilities: I gained a wide range of experience dealing with Customer Queries/Office Administration/ProductMarketing/Purchasing/Ordering/Invoicing/Processing and Book Keeping.
My core responsibilities were:
 Responsible for day-to-day activities involved in running the office and administrative duties for managing director.
 Order processing
 Credit Control/Book Keeping
 Managing Stationery orders and dealing with post and couriers

Diploma - JEB Diploma

Dublin Business School

Certificate - Business Studies

Ballsbridge VEC

second level/high school education -

Saint Louis High School

Links

• LinkedIn - http://ie.linkedin.com/pub/maryrose-maguire/12/a46/55

Languages

• French - Intermediate