Malcolm Hazel - Care Worker

Care worker at Kelly Park Caring Agency Ltd

Nationality

British

Current location

United Kingdom

Work category

Media and Design

Education

Certificate

Profile Activity

My name is Malcolm Hazel, I am able to communicate to a variety of people and can explain my ideas clearly. I am both honest, trustworthy and have a good sense of humor. I can see things from other people’s points of view and enjoy working as part of a team. I am computer literate, I have a wide range of general skills and I am looking for opportunities to both use my existing and learn new skills. I am prepared to travel and willing undertake on any training necessary to secure a position or apprenticeships. I have worked at two Architect companies, Milbank Architects & Hugh Massey Architect

Malcolm Hazel's Certificates

08 Oct 2012
08 Oct 2012
08 Oct 2012
10 Oct 2012

Malcolm Hazel's Professional Experience

2010 - 2010

Prince Bishop shopping centre - Cleaner

Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish. Performing routine maintenance activities, Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Requisition supplies or equipment needed for cleaning and maintenance duties. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees Dust furniture, walls, machines, or equipment. Move heavy furniture, equipment, or supplies, either manually, industrial vacuum cleaners. Dust moping using Equipment dollies, Industrial vacuums and wet moping

Key Skills
Glass, Ceramics & Concrete
2010 - 2010

Remploy Packaging - Factory Worker

Pallion Trading Est, Sunderland SR4 6SW
helping to set up the machine with a competent operator supervising, and as worked the Strapping machine, Marumatsa Supper Max and the photocopier.
Time keeping 100% Attendance: 100%Safe working: 100% Teamwork: 100%

Certificates issued 30/09/2010 C. Sidney

Training Co-ordinator: Kevin McNamee
Health and safety in the workplace, has understands the basic concepts of Health and safety in the work place. Manual handling,has taken part in the on site manual handling course. Equality and diversity training, has a better understanding of E&D. Able to work to instructions, was able to follow any instructions given with ease. Timekeeping I always arrived on time to start work. Teamwork. worked well within a small team doing various tasks. Handwork: I worked with other pupils from Bede CofE school stripping and assembling dividers. Labourer, carried out various labouring tasks throughout different sections of the site

Key Skills
Arriving at work on time Being confident labouring Listening to instructions and understanding them Loading and Unloading Solving problems without help from others Talking to your team mates Telling your team mates what to do To talk to your team leader and more senior people Trusting others Understand where you fit in to what's going on at the work place Understanding and following written instructions
2009 - 2009

Age Concern - Shop Assistant

16/9/09-17/10/09

2008 - 2008

Milbank Architects - CAD Draughtsman

Milbank Architects
Steel House, Ponds Court Business Park,
Genesis Way ,
Consett,
County Durham,
DH8 5XP
Tel: 01207 585 811
www.milbankarchitects.co.uk

Millbank Architects is an Architectural Consultancy which offers a broad scope of services in all aspects of design and management of construction projects within the built environment. l during my placement with them, I have used xref files, I have working on a design for a new scout hut and completed door and window sceduels and I have been out on a couple of site visits and taken relevant photographs. Later I have add started a,3D model of a house. CAD Draughtsman doing different alterations to the design of Buildings under the supervision of the Architect. l have creating a file and using the filing system and creating files. I and I have also communicated with clients by telephone. I have made excellent progress during the time there. I worked keenly, willing and focused on my work which I completed to a good standard. my completions improved during this time and he worked well as part of the team. My attendance and timekeeping was good. I enjoyed my time there which has given me some extra practical experience. I had used two new AutoCAD packages which including AutoCAD 2006 and AutoCAD 2008 which I learnt quickly. I had learnt some knowledge of building regulations and he has managed to learn a little more. I was given a lot of self autonomy' during this particular time and learnt a lot and got a better grip of the technology used.

Key Skills
3D Modelling Advising answering calls Architect architects architecture Arriving at work on time AutoCAD AutoCAD 2008 AutoCAD 2D Being confident Computer Software construction Data Entry design Detailer Draughtsman Drawings Filing Glass, Ceramics & Concrete I.T Listening to instructions and understanding them photography Solving problems without help from others supervision Talking to your team mates Telling your team mates what to do To talk to your team leader and more senior people Trusting others typing Understand where you fit in to what's going on at the work place Understanding and following written instructions
2007 - 2007

Hugh Massey Architects - CAD Draughtsman

Hugh Massey Architects
205 Designhaus, Park Road
South Moor, Stanley
Co Durham
DH9 7QE

Worked as a CAD Draughtsman doing different alterations to the design of Buildings under the supervision of the Architect. l have creating a file and using the filing system and creating files. I and I have also communicated with clients by telephone.

Key Skills
Advising answering calls Architect architects architecture Arriving at work on time AutoCAD 2D Being confident CAD Computer Software construction Data Entry design Detailer Draughtsman Filing Glass, Ceramics & Concrete Listening to instructions and understanding them Solving problems without help from others supervision Talking to your team mates To talk to your team leader and more senior people Trusting others typing Understand where you fit in to what's going on at the work place Understanding and following written instructions
2005 - 2005

Hugh Massey Architects - Architectural Draghtman

Working as CAD Draftsman doing different Alterations to the designs of Building under the supervision of the Architect. Converting Drawings in to scale on to Auto CAD 2000 and crating a file. Converting Drawings in to a different Format, R14. Using the filing system and crating a files. Answering the Telephones and writing Letters to clients. Helped to Servay a Building and converted in to a CAD Drawing. converted Sketched Survey measurements of Buildings in to a CAD Drawing. Can Operate R14 (R15 AutoCAD 2000) architects Architectural architecture Arriving at work on time AutoCAD Auto CAD 2D Being confident construction Filing Listening to instructions and understanding them Solving problems without help from others Talking to your team mates Telling your team mates what to do To talk to your team leader and more senior people Trusting others Understand where you fit in to what's going on at the work place Understanding and following written instructions

Key Skills
Advising answering calls architects Architectural architecture Arriving at work on time AutoCAD AutoCAD 2D Being confident Computer Software construction Data Entry Filing Glass, Ceramics & Concrete Listening to instructions and understanding them Solving problems without help from others Talking to your team mates Telling your team mates what to do To talk to your team leader and more senior people Trusting others typing Understand where you fit in to what's going on at the work place Understanding and following written instructions
2002 - 2002

Black & Decker - Spennymoor

Responsibilities
Assembly work of electromechanical power tools. Using machine for screwing hedge trimmer blades together. Putting together blades on a jig and screwing blades together. Making repairs to hedge trimmer blades. Attaching leads to motors. Gluing Box’s together. Working on production line dosing continuity test. Putting planters on production line. Assembly of gears on to blades

Key Skills
Mechanical
2001 - 2002
2001 - 2001

Sainburys - Floor Walker

Welcoming costumers at the door and helping with Costumers general inquiries. Serving customers by giving advice when asked and answering any questions that they may have to resolving customer problems. Assisted in locating requested goods, ensured a good shopping experience for customers. Provide information on products, stack and display products and order stock by date when replenishing shelves and goods rotation. Showed diplomacy and politeness and communicated with the customers with good service skills. Dressing to the shop dress code and acting professionally manner and following health and safety guidelines.

Key Skills
Food & Beverages helping customers Hospitality serving customers
2001 - 2001

Durham Council - Domestic

I worked on a temporary contract with a agency as a domestic for the Durham council, covering for maternity leave. My duties included cleaning the usual range of work such as such as lockers, tables, fixtures, fittings, equipment, sanitary ware, toilet upkeep, vacuuming, damp dusting, and high dusting, scrubbing, Moping and Floor maintenance. I worked as a cleaner My duties include dusting, cleaning surfaces, mopping floors, emptying bins and In all these roles I had to integrate quickly with a team of people and make an effective contribution, learn new job skills with speed and competence and follow company rules and procedures carry out instructions given.

Key Skills
Glass, Ceramics & Concrete
2001 - 2001

Black & Decker - Factory Assembly operative

Spennymoor, Thinford, Co Durham

Assembly work of electromechanical power tools. Using machine for screwing hedge trimmer blades together. Putting together blades on a jig and screwing blades together. Making repairs to hedge trimmer blades. Attaching leads to motors. Gluing Box’s together. Working on production line dosing continuity test. Putting planters on production line. Assembly of gears on to blades

Key Skills
Arriving at work on time Being confident electromechanical labouring lifting and shifting Listening to instructions and understanding them Loading and Unloading Manual Handling Mechanical Repairs Solving problems without help from others Talking to your team mates Telling your team mates what to do To talk to your team leader and more senior people Trusting others Understand where you fit in to what's going on at the work place Understanding and following written instructions Using hand held tools
2000 - 2000

Black & Decker - Spennymoor

Assembly work of electromechanical power tools. Using stamp machine for inserting bearings into cast steel plates. Loading pallets and shrink-wrapping using skin machine for sealing Box’s together. Labelling pallets for delivery

Key Skills
electromechanical
2000 - 2000

Dryburn Hospital - Domestic

I worked as a domestic cleaner in the Grimsby Art College. My duties include dusting, cleaning surfaces, mopping floors, toilet upkeep, emptying bins and in all these roles I had to integrate quickly with a team of people and make an effective contribution, learn new job skills with speed and competence and follow company rules and procedures carry out instructions given. I operated specialist industrial equipment correctly and used cleaning chemicals safely to vacuum, wash and buff floors, dust and polish surfaces and clean bathrooms to a good standard. Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish. Performing routine maintenance activities, Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Requisition supplies or equipment needed for cleaning and maintenance duties. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees Dust furniture, walls, machines, or equipment. Move heavy furniture, equipment, or supplies, either manually, industrial vacuum cleaners. Dust moping using Equipment dollies, Industrial vacuums and wet moping. I worked diligently to complete my duties on time and to pass the supervisor’s inspection.

Key Skills
Cleaning Glass, Ceramics & Concrete
2000 - 2000

Durham University Hospital - Domestic

I worked as a domestic in the New hospital. My duties included cleaning the usual range of work such as lockers, tables, fixtures, fittings, equipment, internal glass, sanitary ware, toilet upkeep, vacuuming, damp dusting, and high dusting, scrubbing, Moping and Floor maintenance.

Key Skills
Cleaning Glass, Ceramics & Concrete
2000 - 2000

Philips components LTD - Kitchen Assistant

I worked as a Kitchen assistant. My duties included Clean and sanitise work areas, washing pots and crockery, Cleaning equipment, utensils, dishes, or silverware spray cleaning, drying, collecting trays, moping, dicing vegetables, using sandwich-ceiling machine, Place setting tables. Disposal of waste, Store food in designated containers and storage areas to prevent spoilage. Prepare a variety of foods, Remove trash and clean kitchen garbage containers. Load dishes, glasses, and tableware into dishwashing machines. Sweep and mop kitchen floor. Scrape leftovers from dishes into garbage containers. And pleased cutlery in to the Commercial dishwashing machines.

Key Skills
Food & Beverages Glass, Ceramics & Concrete Hospitality Kitchen
1997 - 1997

Martel Instruments LTD - S.M.D. Soldering

Work experience at Martel Instruments LTD. Soldering S.M.D. and Identifying different components. Populating P.C.B’s with surface mount devices. Bench work, hand soldering P.C.B’s activities to agreed quality standards to meet customer orders on time.

1997 - 1997

Mascot Machine Operator - Seawards Electronics LTD

Identifying different components and populating P.C.B’s on a Mascot Machine ready for soldering Bench work, hand soldering leads and coils into P.C.B’s I worked on a production line in a busy manufacturing environment, working as part of a team. I was responsible for operating a Mascot machine correctly to process products through the production line and follow defined processes to ensure quality standard were achieved. I worked to a series of operating instructions to make sure the machines were working correctly and reported any faults immediately to my supervisor, so that preventative action could be taken and delays to production minimised. I worked hard to complete my duties on time, followed health and safety procedures and observed good housekeeping standards.

Key Skills
Arriving at work on time Being confident labouring Manual Handling
1990 - 1990

Oakland’s Nurseries - General Labourer

At Oakland’s Nursery I worked as a Nurseryman and my work included Potting on, planting maintenance and General Labouring Mixing compost. Potting out/up plants and potting on plants.

The Oaklands,
Barton St, Laceby,
Grimsby, South Humberside

Key Skills
Hospitality labouring lifting and shifting Listening to instructions and understanding them Loading and Unloading Manual Handling Nursery @ plant care Solving problems without help from others Talking to your team mates To talk to your team leader and more senior people Trusting others Understand where you fit in to what's going on at the work place
1989 - 1989

Ross Food LTD - Packer

Packer and weighing Fish on a Production line. Place frozen food on conveyors leading to wrapping areas Working as part of a team in a controlled environment, I was responsible for selecting items from a computerised list and then carefully packing them into boxes ready for despatch to the customer. The ability to work quickly and accurately was required as daily targets had to be achieved. Obtain frozen food from bin and shelves. Complete order receipts. Acquiring additional materials, supplies and equipment. showing, promoting, Production and Processing of raw materials, production processes, quality control, Using relevant equipment, policies. Following the procedures for equipment for food products storage/handling techniques.

Key Skills
Food Production
1988 - 1989

Grimsby Art College - Domestic

I worked as a domestic cleaner in the Grimsby Art College. My duties include dusting, cleaning surfaces, mopping floors, toilet upkeep, emptying bins and in all these roles I had to integrate quickly with a team of people and make an effective contribution, learn new job skills with speed and competence and follow company rules and procedures carry out instructions given. I operated specialist industrial equipment correctly and used cleaning chemicals safely to vacuum, wash and buff floors, dust and polish surfaces and clean bathrooms to a good standard. Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish. Performing routine maintenance activities, Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Requisition supplies or equipment needed for cleaning and maintenance duties. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees Dust furniture, walls, machines, or equipment. Move heavy furniture, equipment, or supplies, either manually, industrial vacuum cleaners. Dust moping using Equipment dollies, Industrial vacuums and wet moping. I worked diligently to complete my duties on time and to pass the supervisor’s inspection.

Key Skills
Arriving at work on time Being confident Cleaning Glass, Ceramics & Concrete labouring Listening to instructions and understanding them Solving problems without help from others Trusting others Understand where you fit in to what's going on at the work place Understanding and following written instructions
1986 - 1986

Laportes, Sport & social club - Assistant Grounds man

General Labouring, general care and upkeep of area & Assisted in the construction of a bowling Green. Driving Hydra Maid to mow and rake green. Marked out Football Pitch. Assisting ground staff in all aspects of grounds maintenance. Using Petrol mower, Using hand shears. Using Petrol rotavator. set out cutlery and set out and lay the tables.

Key Skills
construction Food & Beverages Glass, Ceramics & Concrete Hospitality labouring landscaping leisure lifting and shifting Loading and Unloading Manual Handling
1985 - 1985

Tripack Plastics Ltd - Factory worker

Strapping machine, Cutting machine, Box crusher
Working as a part of a team Strapping machine, Cutting, machine, Box crusher, Glue Gun,

Key Skills
Box Crusher Cutting machine Glue Gun Strapping machine
1985 - 1985

Waltham Toll bar Motors - YTS Youth Worker Car Valeting

Used car sales in Grimsby South Humberside.
I worked as a car Valetta preparing vehicles for sale. My duties included cleaning and T Cutting cars, washing, cleaning windows inside and out. Buffeting and vacuuming. Cleaning hard finished interiors

Key Skills
Buffeting Car Valeting Cleaning Cleaning hard finished Electric Buffeting Machine helping customers serving customers Vacuum cleaning
1982 - 1982

Tates, - Store Assistant

Work Experience from school as a store Assistant. Serving customers by giving advice when asked and answering any questions that they may have to resolving customer problems. Assist in locating requested goods, ensuring a good shopping experience for customers. Provide information on products, stack and display products and order stock by date when replenishing shelves and goods rotation. Showed diplomacy and politeness and communicated with the customers with good service skills. Clean as I go basic house keeping. Dressing to the shop dress code and acting professionally manner and following health and safety guidelines. I had an excellent working relationship with the staff members and manager and keeping in good terms with both, crating a good working environment.

Key Skills
Advising Answering customer questions communicating flexibility helping customers Hospitality Loading and Unloading self motivated serving customers Stock Control Stocking Shelves Store Assistant Teamwork

Malcolm Hazel's Education and Qualifications

2013

Certificate - Customer Care NOCN Level 1

ILM Associates

Describe why good customer care is important, Demonstrate how to give good customer
care in own role, Outline how poor customer care can affect customers and organisations, Describe the importance of making a good impression when dealing with customers, Be able to provide good customer care, Demonstrate good customer care when dealing with a range of customers Be able to communicate positively with customers, Describe positive verbal and non-verbal ways of communicating with customers, Outline the possible results of poor communication with customer, Communicate with customers positively in different situations Understand the importance of keeping to organisational policies and practice, Listen and respond to customer queries, requests and complaints in accordance with set.

2013

Certificate - Introduction to the Hospitality Industry NOCN Level 1

New College Durham

Introduction to the Hospitalit Industry unit NA1/1/QQ/001 Credit 2
Using Kitchen equipment unit NF1/1/QQ/004Credit 1
Understanding the business of retail unit A/502/5756 Credit 1
Understanding customer Service unit H/503/2667 Credit 3
Understanding the retail selling process unit T/502/5805 Credit 2
Activities and Societies: Practical Cookery, working safely and hygienically, personal and kitchen hygiene, washing hands, wearing clean protective clothing, clean-as-you-go, Using cookery skills, Planning and understanding and using Ingredients, Organisational Skills for Cooking

2013

Certificate - NOCN, Dealing with Problems in daily life, Level 1

ILM Associates

Know how to recognise a straightforward problem and identify ways to tackle it
Describe a straightforward problem and describe its effects Suggest ways in which they might tackle the problem. Select a way to tackle the problem and agree it with an appropriate person. Be able to plan and carry out activities to tackle a problem. Plan the activities needed to tackle the problem. Identify resources to help tackle the problem. Carry out planned activities. Be able to carry out a review of their methods and the skills they used in tackling the problem. Review the approach used to tackle the problem. Describe what went well and what did not go so well. Identify whether the problem has been solved

2013

Certificate - NOCN, Communication Skills in Proparing for work, Level 1

ILM Associates

Be able to identify career or work options. Using at least two information sources, record career or job options. Choose one option of career or job to match own requirements and skills. Be able to complete applications for work or training. Complete two application forms legibly, providing the information requested. Check the form for accurate spelling and grammar, making amendments as required. Produce a simple CV which includes essential information. Be able to present self at an interview. Arrive in good time for an interview. Use body language to indicate positive interest in the position available. Demonstrate confidence in answering interview questions. Be able to plan for future work or training. Produce an action plan for future work or training, listing necessary short term actions.

2013

Certificate - Working as a Team, Level 1

ILM Associates

Understand the factors that contribute to effective team work List the positive and negative factors that can affect team work Identify personal contributions made to effective team work Understand how to contribute to a team discussion Contribute thoughts and ideas at an appropriate time without talking over others in the group Use appropriate phrases and/or body language to indicate that s/he has something relevant to say Understand how to participate in a team activity Contribute to a team activity. Identify the aims and objectives for the activity Identify the personal skills brought to the team activity Identify the skills that other members of the team brought to the activity Identify any changes that would be made if s/he took part in the same activity again policies and procedures

2013

Certificate - Understanding the business of retail NOCE Level 1

New College Durham

Understand how retail outlets differ in size and type List the different retail channels and state the main features of each one Identify the sizes and types of retail outlets typically found in a variety of retail locations such as high streets or retail business parks Understand the range of retail occupations State how the retail occupations differ between small, medium and large retail businesses. Identify the usual entry points and progression opportunities for a variety of retail occupations. Outline the skills, personal attributes and behaviours required for a range of retail occupations. Understand the retail supply chain. List the sources from which retailers obtain products. Outline the key stages of a product’s journey through the supply chain. Understand the contribution which the retail sector makes to the economy of the United Kingdom. Outline the size of the retail sector using information such as: a) the number of people employed the number of retail businesses the amount of money spent by customers every year

2013

Certificate - Oral Presentation Skills NOCN Level 1

ILM

Plan a presentation for a known group including aims, timing, and use of visual aids. Be able to give an oral presentation taking into account purpose and audience. Give a short oral presentation to a group on a chosen subject using appropriate techniques. Use at least one visual aid to enhance the presentation. Be able to give and receive feedback on a presentation. Give constructive feedback to others on a presentation. Use feedback from others to plan changes to own presentation performance.

2013

Certificate - Preparing for Work Nocn 1

New College Durham

Be able to identify career or work options. Using at least two information sources, record career or job options.Choose one option of career or job to meet his/her requirements. Understand the requirements for a work or training opportunity. Identify the employer or training organisation requirements for successful applications. Identify own skills, experience and qualities that match the requirements. Be able to complete applications for work or training. Complete two application forms legibly, providing the information requested. Check the form for accurate spelling and grammar, making amendments as required. Produce a simple CV which includes essential information. Be able to present him/herself at an interview. Arrive in good time for an interview. Use body language to indicate positive interest in the position available. Give responses that provide the information requested in interview questions. Be able to plan for future work or training. Produce an action plan for future work or training, listing necessary short term actions.

2013

Certificate - NOCE, Understanding the selling process level 1

New College Durham

Understand the benefits to an organisation of good customer service.Outline reasons why good customer service is important for an organisation. Identify examples of good practice in customer service. Understand the possible consequences of poor customer service. Outline how poor customer service can impact on the organisation, customers and staff. Understand the value of first impressions. Outline why it is important to make a good first impression. Give examples of how to create a positive first impression when communicating: a) face to face on the telephone in writing (including by email). Understand positive verbal and non-verbal interaction with customers.Identify appropriate and inappropriate ways of communicating verbally with customers in commonly met situations. Give examples of types of non-verbal communication. Understand that respect for the individual is at the heart of good customer service. Outline why it is important to maintain customer confidentiality. Indicate ways in which s/he can respect individual customer needs from diverse cultures and backgrounds. Understand own role in dealing with complaints from customers. List the types of complaints that are commonly made by customers. Identify appropriate people that need to be informed in response to a complaint made by a customer.

2013

Certificate - Support into Employment, NOCN Level 1

Black Moor, New College Durham

2013

Certificate - Support into Employment NOCN Level 1

Black Moor College

Recognise the importance of being prepared for a recruitment interview. State the purpose of a recruitment interview for both an employer and prospective employee. State what s/he would include in a portfolio of evidence for a recruitment interview and its purpose. Identify how to promote him/herself effectively in the interview situation. Identify appropriate dress for an interview and state its importance. Recognise recruitment interview questions and responses. List four questions that the interviewer might ask and state their link to the job description and/or personnel specification. List four questions to ask the interviewer and state their relevance. State why recruitment interviewers use open questions. Understand and demonstrate recruitment interviewee skills. Review his/her performance in the role of interviewee, identify the strengths and weaknesses of the performance and suggest two ways to improve technique. Identify and respond to two complex questions, stating why they are difficult. Identify and respond to three straightforward questions, stating why they are easy.Be able to identify career or work options. Using at least two information sources, record career or job options. Choose one option of career or job to meet his/her requirements. Understand the requirements for a work or training opportunity.
Identify the employer or training organisation requirements for successful applications. Identify own skills, experience and qualities that match the requirements. Be able to complete applications for work or training. Complete two application forms legibly, providing the information requested. Check the form for accurate spelling and grammar, making amendments as required.
Produce a simple CV which includes essential information. Be able to present him/herself at an interview. Arrive in good time for an interview. Use body language to indicate positive interest in the position available. Give responses that provide the information requested in interview questions. Be able to plan for future work or training. Produce an action plan for future work or training, listing necessary short term actions.

2012

Certificate - Understanding the principles of Care and Organiatioal Policies and the Role of the Care Worker EDL Level one

Black Moor New college

Understand the need for confidentiality and ways of maintaining confidentiality in the Care Worker role. State why it is important to maintain confidentiality in the role of a Care Worker. Identify ways in which confidentiality is maintained. State the importance of checking people’s identity before: disclosing information relating to individuals, allowing visitors on premises. Know basic organisational politics and procedures. State how to access up to date copies of all relevant organisational policies and procedures.
State why it is important for Care Workersn to follow organisational policies and procedures. Know how to apply policies and procedures. Identify a range of policies and procedures for example, reporting situations, allowing someone else access to premises or information. State correct actions to take in relation to at least two organisational policies and
procedures. Understand the role of the Care Worker and the importance of the support and supervisory process. State how the role of the Care Worker fits within the organisational structure and its aims and values. Identify the organisational systems in place
to support the Care Worker in her/his role. Identify the purpose of staff supervision. State why it is important to support Families, Carers and Significant Others in the lives of individuals.

2012

Certificate - Preparing for Work Nocn Level 1

New College Durham -


2012

Certificate - Developing Skills for Employment Progression Level 1

New College Durham

Communicating in a Practical Environment
Developing Practical Skills and Techniques
Health and Safety in a Practical Environment
Investigating a Vocational Area
Participating in a Vocational Tasters
Participating in Vocational Tasters
Customer Service Skills
Handling Payment for Goods and Services
Preparation for Work Experience
Use of Materials in a Practical Activity
Use Tools and Equipment for a Practical Activity
Developing Customer Service Skills
Introduction to Handling Payment for Goods and Services
Introduction to the Use of Materials in a Practical Activity
Introduction to the Use of Tools and Equipment for a Practical Activity
Preparation for Work Experience

2012

Certificate - Employment responsibilities & Rights in Heath, social care & Children & young People’s settings

JHP Training

Statutory responsibilities and rights of employees and employers
Awareness of own occupational role and how it fits within the sector
Agreed ways of working with employers
Career pathways
Issues of public concern and how these may influence changes in the sector

2012

Certificate - Food Safty in Catering C.I.E.H Level 2

Black Moor

Introduction to food safety, Food safety hazards, law, Food handlers, Taking temperatures, Principles of safe food storage, Refrigeration, chilling and cold holding of foods, Cleaning, Cooking, hot holding and re-heating of foods, Food premises and equipment,

2012

Certificate - Emergency First Aid at work

Black Moor

A coarse in emergency first aid; including resuscitation, control of bleeding, Treatment of unconsciousness and shock. Respiration circulatory system, wounds and bleeding, internal bleeding, dressing and bandages, shock burns and scalds, unconsciousness.

2012

Certificate - Understanding Customer Service Level 1

New College Durham

Understanding Customer Service in the Retail Sector
Understanding How a Retail Business Maintains Health, Safety and Security on its Premises
Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
Understanding the business of retail
Understanding the Control, Handling and Replenishment of Stock in a Retail Business
Understanding the retail selling process
Understand the Handling of Customer Payments in a Retail Business
Understanding Customer Service in the Retail Sector
Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
Understanding Retail Consumer Law

2010

Certificate - Introductory Counselling

New College Durham

Unit: Confidentiality
Unit: Active Listening Skills
Unit: Non Verbal Commication Skills
Unit: Triad Work
Unit: Empathy
Unit: Evaluations

2009

Certificate - Employment Skills, Level 1

Working Links

2009 – 2009
Self Assessment for Employment
Interview Skills
Job Search Skills
Job Application

2008

Certificate - Drama

Pelaw View Centre

I am a part of the Outlookers drama Group sins 2007 and have played a part’s on stage giving supporting role for disabled actors. I have contributed to the story line in a play and its development as a part of a team.

2007

Certificate - C&G, 3D Level 3 CAD

Gateshead College, Motoring School of Excellence

Use associated IT, CAD hardware and operating systems, file management, techniques, health and safety requirements, Understanding modelling process, using interface, access help and tutorials, Use the range of commands, produce extruded and revolved features, create assemblies. Use the drawing layout to produce hard copies.

Use associated IT, CAD hardware and operating systems, basic file management techniques, observation and maintenance of health and safety requirements. Understanding the parametric modelling process, the user interface and how to access help and tutorials. Use a range of commands and constrain sketches. Use the range of commands to produce extruded and revolved features. Use

2007

Certificate - Safe Lifting and Handling Level 1

Houghall College, Durham

2006

Certificate - OCN Level 2, Advanced Architecture CAD

Sundaland, Shinyrow Collage

2006 – 2006
Using AutoCAD software and develop professional 2D and 3D modelling skills and concepts relevant to the architectural design in producing professional detailed drawings. Adding fixtures, floors, walls, ceilings, roofs, doors, walls, and stairs to a building model. creating different views, annotations, edit section/elevation objects, and using blocks. Tutor: Jeff Ruffles

2006

Certificate - B.C.S Level 1 , Computers E.C.D.L.

Claypath Library

Use word processing facilities to: Change the appearance of text save text, print text and exit application

Use Database facilities to:Create a database structure and enter data, edit data, manipulate data, save a database, print contents and exit application.

Use Spreadsheet facilities to: Create a Spreadsheet and enter data, Edit and manipulate a Spreadsheet, display features, Save a Spreadsheet, print contents and exit application.

Durham Clayport Library
Millennium Place
Durham
County Durham
DH1 1WA

2005

Certificate - Employability Development Skills

Employment Opportunities

2005 – 2005
Employability Development Skills

2004

Certificate - Desk Top Publishing

Claypath Library

2004 – 2004
Durham Clayport Library
Millennium Place
Durham
County Durham
DH1 1WA

Tutor: Ken Edge

2004

Certificate - Introduction, Special Children Special Needs Early years

The Bridge Canter Sunderland

Models and definitions of special needs Promoting child and early years development. Supporting play and learning in the pre-school setting. Characteristics of some common childhood conditions. Protection and promotion of children's rights Providing healthy, safe and secure environments. Understanding and supporting the development of child early years. Providing a safe, secure and stimulating environment in child early years setting. Supporting children with disabilities or special educational needs. Participating in effective teams Activities and Societies: Support for physical disabilities, Support for hearing impairment, Support for visual impairment, Support for learning difficulties, Supporting children's play and learning

2002

Certificate - A.S.S.A , Standard Operations

Black & Decker

2002 – 2002
Standard operation employs the best method currently available of performing a specific task, so that the right levels of quality, cost, delivery and safety can be achieved consistently, giving a solid grounding in the principles and application of standardisation. standardisation is important, what ‘standard operations' means, and the benefits and significance of standard operating procedures in a manufacturing environment and being more effective in the work and better able to cope with change.

Using & Maintaining the Standard Operations, Developing a Standard Operations, Completing a Standard Operations Sheet, The Standard Operations and its Importance, Getting Started on Standard Operations, Using Standard Operations Sheet,

2002

Certificate - A.S.S.A , 5 ~S~ Looking After the Workplace

Black & Decker

2002 – 2002
5 ~S~ (Workbooks). Looking After the Workplace. Looking After the Workplace, Standardising, Training & Discipline, Clearing up Organising.

Sort - the first step in making things cleaned up and organized
Set In Order - organize, identify and arrange everything in a work area
Shine - regular cleaning and maintenance
Standardize - make it easy to maintain - simplify and standardize
Sustain -maintaining what has been accomplished

2001

Certificate - C.I.E.H , Health & Safety

Anchor Training

2001 – 2001
The first principles, Health & Safety at work, accidents and ill health, prevention of accidents and ill health, risk assessment, first aid at work, personal protective equipment, ill health, Safety in the workplace, Health & Safety and welfare, work equipment, electricity safety, fire prevention, occupational Health, Health hazards, hazardous substances, ergonomics and workstation design, manual handling, noise, control of fire risk, fire extinguishers, smoking, safety signs, manual handling, slips, trips, and falls. Machines/equipment safety.

2000

Certificate - F.A.N.E , First Aid

Anchor Training

2000 – 2000
A coarse in emergency first aid; including resuscitation, control of bleeding, Treatment of unconsciousness and shock. Respiration circulatory system, wounds and bleeding, internal bleeding, dressing and bandages, shock burns and scalds, unconsciousness.

2000

Certificate - C & G, Computer Aided Design Level 3

New College Durham

2000 – 2000
Level 3, 2D Isometric blocks, inserting text, charts, connecting links, layering, two dimensioned drawing, adding angles, selecting and inserting layer, named hatches, editing drawings and objects. Saving finish draught and designs on to floppy discs.

1999

Certificate - Basic Food Hygiene Chartered Institute of Environmental Health

Anchor Training

The first principles, microbiology and illness, bacteria, how bacteria multiply, high risk food, temperature control, preparing and presenting food, hazard spotting, spoilage and preservation, delivery and storage, personal hygiene, cleaning and disaffection. Food pests, premises and equipment, food safety control

1998

Certificate - R.S.A, CLAIT Stage1

YMCA Training

1998 – 1998
Use word processing facilities to: Change the appearance of text save text, print text and exit application

Use Database facilities to:Create a database structure and enter data, edit data, manipulate data, save a database, print contents and exit application.

Use Spreadsheet facilities to: Create a Spreadsheet and enter data, Edit and manipulate a Spreadsheet, display features, Save a Spreadsheet, print contents and exit application.

Activities and Societies: Dater base, Spread Sheets, Word Processing

1997

Certificate - NVQ Level 2, Electronic servicing & Repair

Finchale Training College

1996 – 1997
My study’s include DC Technology, Components and Circuits, AC Technology and Electronic Components, Electronic Devices and Testing, Electronic Systems, Digital Electronics and Commercial Electronics.

1996

Certificate - Achievement Tests in Numeracy Level 2

New College Durham

Achievement Tests in Numeracy Level 2 (0412) Paper 1 written 70% Test structure: a one-hour, 50 item multiple-choice tests covering the whole range of the syllabus. All candidates receive a certificate stating the mark obtained rounded to the nearest five. Test Content: Understanding of Numbers: writing three digit numbers in words or in figures. Four rules: Addition of two or three 2-digit numbers with carry- over subtraction of a two or three 2-digit numbers from a similar one involving borrowing. Multiplication of two digit, Numbers by single digit numbers. Division of two or three 2-digit numbers by single digit numbers. Combined operation involving addition and Subtraction only. Percentages: Understanding of percentages. Percentages expressed as fractions. Fractions: Method of writing and the meaning of fractions. Relationship of fractions to the whole. Determination of fractions by counting equal areas. Fractions of a line. Decimals: Meaning of decimals and decimals places. Value of decimals expressed as fractions and vice versa. Addition of to three decimal with two decimal places. Limited carry - over numbers Scale reading: reading a linearly calibrated scale. Measurement and estimation of the length of given line. Money: Recognition of the value of coins. Cost of a quantity of items given the unit price. Calculation of units price. Change expected after purchase(s). Numbers of coins equal to a given amount; Change of units and addition required. Calculation of simple discount, expressed as a percentage; Calculation of VAT. Calculation of shares. Measures: Concepts of lengths area capacity and weight. Simple problems involving application of the four rules and conversion. Mensuration: Area of square. Area of rectangle, or area of composite figure. Perimeter of square of rectangle with integral sides. Time: Calculation of period of time between two given times. Answers in minutes. 24-hour Clock, Speed, Distance, & Time: Calculation using S = Vx T where Speed is (S) Distance is (D) & Time is (T) Average: Average of no more than three numbers

1995

Certificate - Start Afresh Course

Grimsby College

Mathematics, English & Computer Literacy, Reading textual material and Reading graphical material. Building a vocabulary. Conversing with one other person. Completing forms and preformatted documents. Communicating in writing. English.
Tutor Name: Monica Jacques.
Measuring lengths and calculating areas. Measuring weights and volumes. Numerical and graphical information Understanding of percentages. Percentages expressed as fractions. Method of writing and the meaning of fractions. Relationship of fractions to the whole. Determination of fractions by counting equal areas. Meaning of decimals and decimals places. Value of decimals expressed as fractions and vice versa. Addition of to three decimal with two decimal places. Carry - over numbers numbers reading a linearly calibrated scale. Measurement and estimation of the length of given line. Area of square. Area of rectangle, or area of composite figure. Perimeter of square of rectangle with integral sides. Mathematics
Tutor Name: M.E. Morey.
Use word processing facilities to: Change the appearance of text save text, print text and exit application. Use Database facilities to: Create a database structure and enter data, edit data, manipulate data, save a database, print contents and exit application. Use Spreadsheet facilities to: Create a Spreadsheet and enter data, Edit and manipulate a Spreadsheet, Use
Spreadsheet display features, Save a Spreadsheet, print contents and exit application. Computing
Tutor Name: D.J.Hardwidge
Assertiveness and Behaviour types. Giving information orally to individuals. Relay given information orally. Read texts and extract the information required. Scan written material to locate required text and exit application. Study Skills.
Tutor Name: Christine Bell
Course Tutor Name: M.E. Morey.

1995

Certificate - C&G, Electronic servicing 2240

Grimsby College

1994 – 1995
My study’s include DC Technology, Components and Circuits, AC Technology and Electronic Components, Electronic Devices and Testing, Electronic Systems, Digital Electronics and Commercial Electronics.

1994

Certificate - C.I.T.B.C., General Construction

Grimsby Borough Council

1993 – 1994
Contribute to Heath & Safety of the workplace.
Create and maintain work relationships.
Contribute to the efficiency of the workplace.
Contribute to selection and use of access equipment.
Prepare materials for application (mixing)
Load and unload materials and components construction

(General Construction Operations.)

Prepared ground conditions (Excavate, Shape and Reinstate)Provide site security. (Hoardings/barriers/sit hut)
Assist in Construction Operations
Operate and maintain hand tools and hand held powered tools and equipment

FINAL REVIEW

PERSONAL TUTOR’S COMMENTS:
Malcolm is a very hard worker, and works well on all practical work. No problems at all.
No difficulties with practical task only written aspects.

Tutor Terry Thomas.

17/3/94

1993

Certificate - First Aid

Great Grimsby Borough Council Employment training Centre Grimsby

1993

Certificate - Foundation Level in Numeracy ( Numerpower)

Great Grimsby Borough Council Employment training Centre

Successfully completed the following practical tests.
Using money in everyday situations, Planning the use of money and time in everyday situations, Measuring lengths and calculating areas in everyday situations, Measuring weights and volumes in everyday situations, Setting timing devices and timing activities in everyday situations, Giving and following directions in everyday situations, Reporting Numerical and graphical information taken from everyday situations.

1993

Certificate - Horticulture 9383 City & Guilds

Great Gimsby Borurgh Conucil Employment Training Centre

Grimsby Borough Council
City & Guilds, Horticulture 9383

Robinson Lane Great Gimsby DN 31 3SF

1993-1994 Horticulture 9383 City & Guilds
Tutor Name: Bob Blackburn
Tutor Name: Gloria Miars

Activities and Societies: Checking P.H. level of soil, Sudbury (or similar) soil testing, Mixing compost, Propagating by seed sowing. Potting out/up plants and potting on plants, Pricking out seedlings to trays, Planting out into bed or border. Hoeing and care of planted out area, Using pedestrian controlled cultivator, Tree planting, Sowing seeds out of doors, Propagating by cutting.

1993

Certificate - Job Search

Employment training Centre

1993

Certificate - Communication Skills( wordpower)

Great Grimsby Borough Council Employment training Centre Grimsby

Successfully completed the following practical tests.
Reading textual materials Reading graphical material for everyday purposes Completing forms and preformatted document Communicating in writing, Conversing with one other person

1986

Certificate - R.S.A. Communications, Multiskills Course

Y.T.S Harold Street College

The course is designed around three twelve week blocks of work experience, with an employer on the Job Training and four week blocks of college based training.

The course with the first four week block in college, which will initially be treated as an instruction period. The students will be able. to try a full range of various options which the college

After the first work experience block, but before the second college block begins, the students will be asked to complete an option sheet, and choose three options in order of preference which they wish to follow throughout the rest of the course. The students will then be timetabled accordingly,

Throughout the work experience placements the students will be closely monitored on a regular basis by the Course Tutor, this also invloves the student attending college once a week on a day release basis to enable counselling and guidance to take place and to note any feedback there may be.
The final week, asessment and review.

Activities and Societies: Woodwork, Catering, Building, Textiles, Carpentry and Joinery, Painting and Decorating, Electrical, Computers (BBC Basic), Motor Vehicle, Clerical