Leandro Parisi

The Bedlinen Warehouse - Sale Agent

Duties: My duties here included, dealing with customer enquiries, helping and ensuring they found what the product they were looking for.
Also dealing with customer complaints and helping to resolve any issues with products or service in the shop my duties also included stock control.
Ordering of stock and ensuring of next day delivery..also making sure the shelves were always full keeping shop clean and answering customer telephone enquires from time to time. Dublin Ballyfermot

Xerox Corporation - Financial service department Contract Query Team Specialist

Duties: My work at Xerox was in the Italian market and English. worked closely with the Credit Control, I was part of a team followed by a team leader and a manager the market. I worked with companies communicating with them through emails and phone calls. I used software such as Oracle databases and programs related to my work. Managing customer issues, such erroneous payments, incorrect customer data, requests for replacement products, and various services that Xerox provides. I had a bonus, possibility of doing extraordinary and monthly bonuses.Ballycoolin Industrial Park Dublin 15

Creative Labs - Customer Service

Duties: I worked in the Italian market, my work was exactly manter ties with Italian companies and creative, who ordered the products, information and support for products under warranty. Took the orders of Italian companies, run them through email and telephone orders. Sometimes a customer buys an appliance failure, I did not speak directly with customers but with companies that will be shipped back the product. I sent to the technical and if it was a failure of factory sent a new product to the customer. Worked via email phone and fax. Even here I was part of a team followed by a team leader.

Maybin security - Costumer Care

Duties: I started working in this company to maintain order outside the mall. My work was based in controlling continuously the entire perimeter eventual providing assistance to customers in need of help. Shift work, including night, the night driving around the whole area while my colleagues were in the control room to monitor through an infrared camera elsewhere.

Ericsson Network Services Italia - Technical support

Duties: I worked on a team of people who develop and operate globally in three areas of expertise, my goal was to provide telecommunications operators, advanced technology solutions in the mobile and fixed, allowing, reliable connections between clients around d 'Italy. I also worked with small and medium enterprises, providing technical assistance and support provided on the equipment and network services, designing, building and maintaining control their communications networks to meet the needs of all segments of the market.
My work is finished because the company has closed my department transferring to North Italy.

Vodafone (Catania Italy) - Telesales

Duties: I worked in a team, which manages outbound calls, inform the customers of corporate contracts and private owners, all the offers and initiatives that the company promoted by entering into new contracts. For example, was born in February 98 Personal, the only proposal for allowing private users to choose the time slot in which to place their "off peak". We guarantee customer satisfaction and becoming part of the 'Certificate of Excellence "Customer 98 Satisfaction Award "by Arthur Andersen. One of my main lines, was the orientation towards the customer.
Thanks to, acquired a knowledge in the field, i managed to find a position with more responsibility, ending the contract with the company.

Tim (National Mobile Company) - Costumer Service

Duties: My job was to help and resolve customer requests, work on the front line, providing all relevant information and possible help, writing the reason for the call (information, complaints, assistance etc.). And the specific calling. I started working in this company as customer service, the company operates in the field of mobile and fixed, I was part of a team, followed by a team leader. daily call flow was inbound approximately 50-100 calls, working with the use of special software helps customers better manage their problems with the services of the company. My team had a target to reach by the extra goals, beyond this, each team had an individual bonuses to the achievement of specific goals. I had a temporary contract for one year, renewable for a second year that is not renewed.

Imput Informatica srl (Palermo Italy) - Telemarketing

Duties: Having passed the exams of the course of operator informatics management i was working as a part of a team selling customers IT European licences proposing new IT equipment,such as workstation, personal computer, IT stuff.
This is a small company that is responsible for selling computer products, specialized courses in the IT sector at European level. I had a customer base but i could easily add other clients from myself.
I worked on the phone calling and sending emails. I have worked part-time.

Certificate - Communication Strategies

Jan 2010 Prometheo School. Course aims: how to improve your attitude, how to improve relations with others, to better manage objections and conflicts, ability to dare, to have goals and career routes, brainstorming, role playing.

Certificate - Time Management

Time Management The course aims to provide the principal methodologies for decision making, the use of quadrants and deterministic problem solving, to decide what is important and what is urgent. Know what methods to optimize our business.

Certificate - Professional course released from Coast Guard Rescue and Auto Rescue Technician in Sea and Ground Fire Control Technician

Coast Guard

Certificate - Web desing course

Alfaformazioneschool S.r.l.

Diploma - Perito Capo Tecnico Informatico

High school technical Informatics I.T.I. Pitagora Perito Capo Tecnico Informatico

Certificate - Professional course as Operator Informatics Operational Field of Study: Accounting and Economy, English, Information & systems.

E.N.F.A.G.A.

Languages

• Italian - Fluent
• Irish - Fluent