Juan Antonio Sevilla Sanchez - Customer Service Executive at Web Reservations International/Hostelworld.com

Customer Service Executive & Customer Engagement at Web Reservations International/Hostelworld.com

Nationality

Spanish

Current location

Ireland

Work category

Customer Service

Education

Bachelor/Degree

Profile Activity

To get a new job in any position, but preferably to secure an entry/mid-level Marketing or Customer Service position with a respected employer in the hospitality or entertainment industries, with room for upward advancement based on performance.

Juan Antonio Sevilla Sanchez's Professional Experience

2012 - 2012

Web Reservations International/Hostelworld.com - Customer Service Executive & Customer Engagement

Responsibilities include: Customer Feedback Analysis, Competitive Intelligence, Marketing & Promotions, Social Media Analysis, Email Marketing Co-Ordination, handle and resolve customer complaints, respond promptly to customer inquiries, deal directly with customers either by telephone, electronically, record details of inquiries, comments and complaints, direct requests and unresolved issues to the designated resource.

Key Skills
2012 - 2012

Web Reservations International/Hostelworld.com - Customer Service Executive

- Responsibilities include: Handle and resolve customer complaints, respond promptly to customer inquiries, deal directly with customers either by telephone, electronically, record details of inquiries, comments and complaints, direct requests and unresolved issues to the designated resource, obtain and evaluate all relevant information to handle inquiries and complaints.

2004 - 2006

Energym, Coliseum, Menesteo and other - Retail, Administrator, Receptionist, Sport Coach, Aerobics/Fitness/Pilates/Ciclo Indoor instructor & others

Teaching aerobics, Pilates, ciclo indoor and group fitness classes through a combined knowledge of exercise guidelines, safety and cueing, and also as retail on a nutrition shop

Key Skills
2004 - 2005
2002 - 2003

Strand Palace Hotel - Barman, Waiter and Accommodation Assistant

Dealing with the customers, accommodation, making drinks & cocktails, use of the till and customer mediate between reception and hotel services

Juan Antonio Sevilla Sanchez's Education and Qualifications

2012

Bachelor/Degree - Advanced Certificate in Business Administration & Finance

IES Mar de Cadiz

Business Administration, Accounting, Human Resource Management, Mecanography
Marketing & Sales, Competitive Intelligence, Customer Analysis, Product Development, Pricing, Finance,, Procurement. Includes work experience internship with EUROPASS in Dublin, Ireland

2009

Bachelor/Degree - Bachelor of Applied Science (BASc),

IES Santo Domingo

Juan Antonio Sevilla Sanchez's Additional Information