Jose Almeida - customer support at Hewlett-Packard

customer support at Hewlett-Packard



Work category

IT and Technology



Profile Activity

Jose Almeida's Professional Experience

2010 - Present

Hewlett-Packard - customer support

-Problem solving skills
-Virtual PC/Citrix
-Networks: LAN / WAN / VPN / Firewall
-Manage end to end all calls logged on SM7/SM9, providing regular updates to customers
-Organized thinking and planning
-Proven experience meeting personal targets and SLAs
-Keen observation skills
-Inherently curious and interested in growing own knowledge set
-Technical troubleshooting skills
-Active Directory Management, Sap, LUM, Post, SM7/9
-Provide client support and technical issue resolution Onsite, E-Mail, Phone

Key Skills
2009 - 2010

Bizquip Limited - Business Equipment technition

Photocopier Technician
- Repair photocopier & Printer
- Programming new photocopier & Printer
- PC & Network
- Store Management
- Order and Sale Management
- Maintain accurate records of orders processed and queries

Key Skills
printer programming Store Management

Jose Almeida's Education and Qualifications


Bachelor/Degree - Ordinary, BSc (Ordinary) in Information Systems and Information Technology (IS/IT)

Dublin Institute of Technology

Bachelor/Degree - ,


Jose Almeida's Additional Information