Jonathan Aragon

Person to Person - Customer Care Executive

Under the supervision of the Department Supervisor 'Joel Mijares' I performed as Customer Service Executive, solving the customer problems and needs reported from calls received in the department. The department was identified to attend internet failures, the contact number of this section was: 0800CANTV00 options number: 3-3-1. The main responsibility of the executives of the division is to listen to customer requirements and immediately proceed to a series of tests with computers and modems looking for failures related to the concerning of the client towards their internet service. In other cases it was provided current-time information to the customers, guidance to other channels of information and customer care fields and advices related to how to manage certain problems with the internet service in the future.

Bachelor/Degree - programation

Technological University Institute of Venezuela

Abstract Thinking, Analytical Reasoning, Attention to Detail, Mathematical Problem-Solving, and Process Mapping.

Interests

Hi I'm a young programmer without experience as a software developer, although I look forward to work with developers and learn from them, I am a person with an open and flexible mind capable of learning quickly, I´m a person with a quiet personality, strong sense of responsibility and partnership. I adapt quickly to the environment that surrounds me as well to problems that arise.