John Ryan - Experienced Office Administrator

Office Administrator at CPL (Hewlett Packard)

Nationality

Irish

Current location

Ireland

Work category

Admin and Clerical

Education

Diploma

Profile Activity

I am currently working as an Office Administrator. I have over 3 years of experience and I am currently a Back-Up Coach on the desk I work on also. In this role, I respond to customers emails dealing with their queries and setting up their online accounts regarding the Leapcard.

I am a professional, confident, hard working, enthusiastic team player.

I feel that my skills and experience would be an asset.

John Ryan's Professional Experience

2011 - Present

CPL (Hewlett Packard) - Office Administrator

My duties are responding to incoming emails from customers and creating online accounts for them on www.leapcard.ie regarding the Leapcard which was available to the public in December 2011.

-After responding to customer's emails I would create a ticket and close it in SM9 for each one to the Escalation Team or escalate it for review should customers require refunds for journeys taken.

-Employee of the month in May 2012 ,January 2013 and March 2013

Key Skills
40-50 words per minute Computer Literate
2010 - 2011

Applus Car Testing Service - Office Administrator

Answered incoming emails for customers looking to book their NCT test.

General administrative tasks, filing, faxing etc.

Typing letters and posting them to customers reminding of them of NCT date, time and venue.

Key Skills
2009 - 2010

D.I.T. College Of Arts And Tourism - Office Administrator

My duties included responding to emails from students regarding Courses, Timetables, Exams etc.

-Typing letters on Microsoft Word and posting them to students.

-Updating database on student courses and postal addresses on Microsoft Excel.

-I also briefly dealt with incoming calls and customer queries.

-Received bonus pay for reaching Service Level Agreement (24 hours) regarding emails answered.

Reason for leaving 8 weeks work experience as part of my Fás course

Key Skills
Computer Literate EXCEL Microsoft Word typing

John Ryan's Education and Qualifications

2009

Diploma - Diploma

Crumlin College

I got a Diploma in Crumlin College for the Essential Computer Applications course from 2007-2009

2005

second level/high school education -

Templeogue College, Templeville Road, Dublin 12

Leaving Certificate completed

John Ryan's Additional Information

Languages

Interests

Playing Sports, Socialising, Travelling, going to the gym.

Awards

Employee of the month 3 times in present job.

Diploma in 3rd Level Education.

Fás course completed in Essential Computer Applications.