john cargnin

Apple computers operations Europe - Blended Italian and English Sales agent

-Sales on line and via telephone to wide range of customers based in Italy and in the rest of europe
-Sales of I-PODS,I-PHONES,HEAD SETS,SPEAKERS,I-PADS,MUSIC,VIDEO AND PHOTO SOFTWARE DOWNLOADS ,KEYPADS AND GAME DOWNLOADS AND A WIDE RANGE OF CABLES TO BE CONNECTED TO APPLE COMPUTERS SUCH AS MACBOOK,MAC MINI,MACBOOK AIR ,IMAC,MACBOOK PRO,APPLE TV,IPODS AND IPHONES .
-customer service role providing timely and accurate updates to customers via e-mail,PDF files and excel spread sheets and via telephone ,also providing technical and in depth product knowledge in order to convince customer into buying our products .
Logistics role ,controlling correct arrival of all Apple products purchased on the online store ,escalating where appropriate to the Carriers such as DHL,UPS and TNT to resolve any disputes between the carrier and the customer such as criss -cross delivery ,wrong address,empty or missing item issues .
Financial role providing information to the customers regarding any query on various methods of payment and explaining the Debit card,credit card,loan,lease,wire transfer procedures to our customers .
Also providing good will gestures ,credits and Free of charge gifts in order with the Save the Sale procedure adopted by Apple company .

ICT-SCUOLA MEDIA STATALE DI TOMBOLO - English teacher

Teaching English as a foreign language to over 200 students in Italy in a Public state school located within the Padua region
oral and written correction of grammar and literature texts regarding Anglo culture (Ireland,England,Wales and Scotland )
play roles with classes on various topics such as Hospitality,hobbies,sports,travelling and many other.
teaching English to beginners and Intermediate level Italian teachers in the Afternoon to approx 35 teachers from other state schools in the region .

VERIZON BUSINESS - Technical customer care agent 24/7

-troubleshooting telephony and internet related issues on the phone and via e-mail in English,French and Italian.
logging issues via telephone and e-mail
updating customers on an hourly and timely basis based on each service level agreement .
conference calls with end users and service managers and account teams to resolve complicated and on going issues that require attention .
escalating to appropriate teams and departments when SLA is at jeopardy.
main point of contact with engineers from other network operation centres located within Europe and else where .

NCR EMEA - Global call management agent level 4

-logging calls via e-mail and telephone
-ordering parts
-dispatching engineers in Europe,Americas,asiapac.
-providing eta's, pricing,delivery information to customers ,service managers and account teams .
escalating any jeopardy sla's
proactively chasing up open issues and taking them to a resolution phase

NCR EMEA - Regional customer care agent

logging issue via telephone and e-mail for retail and financial customers located within Italy for printer,pin pad and ATM malfunctions
-dispatching engineers within Italy
Providing timely and efficient updates to customers
providing call status,eta's and pod's specifications to all customers queries

Hotel le Colombelle - Receptionist/night porter

-issuing keys
-preparing bills for customers
-preparing roster of arrivals and departures
answering any customer query regarding dissatisfaction or any question that may arise after arrival in the hotel ..
filling guest registration forms and assuring that all books are kept in order
filling in appropriate spreadsheets on the Hotel computer system to ensure all accountability and guest arrivals and departures are precise and in order .

Bachelor/Degree - languages

E.FUA'.FUSINATO

Languages

• Italian - Fluent
• French - Intermediate