Service Delivery Manager

Regional Service Delivery Manager - Dublin 18



Excellent role for a regional service delivery manager based in Dublin 18, this is a permanent position with a Global IT company!  Experience Leader required to take overall responsibility for a line of business unit, including: cost, budget, client relationship, statement of work, internal account reviews, people and processes.The role will involve: - Ownership for the delivery of service to client per statement of work, unit costs and budgets. - Managing large workforce with diverse activities - Business ownership in invoicing, expense management, salary amendaments, bonus etc - Responsible for internal reporting on unit - Managing service delivery leads to achieve unit results - Coaching, developing and managing team members - Initiating and promoting continuous improvement across unit - Allocating resources and responsibilites across the team to deliver business results and develop team members - Develop opportunities to expand service/support to clientsThe Candidate: - Bachelors degree in computer science, business or other related field or equivalent training - Extensive experience of leading and managing large teams in operations environment (minimum of 6 years team management experience).  - Ability to work in a process-driven high demand transaction handling environment, managing a variable seasonal workload  - Service focused with ability to meet targets on a continuing basis  - Experience in a client-facing environment  - Strong organisational, multi-tasking, and time-management skills  - Ability to be flexible and work analytically in a problem-solving environment   - Proven ability to communicate across all level of an organization effectively - Proven customer care experience - Ability to manage multiple simultaneous activities across different business streams. - Proven focus on Continuous improvement Send your C.V. to Helen through the link below