Renewals Sales Representative

Renewals Sales Representative

Job description
Renewal Sales specialist is responsible for renewing SW Maintenance Contracts for existing customer base within the assigned customer set.
He/she should possess the technical /sales expertise required to successfully conduct all phases of the sales cycle.
The Renewals Tele Sales Specialist must demonstrate all the behaviours associated with High Performance Sales Culture, specifically managing a pipeline of renewals opportunity through the appropriate fulfilment channels, committing to and delivering result against monthly/quarterly forecast and target . Actively seek and develop new cross brand business opportunity from his/her existing installed base.
He/she will be responsible for all the phases of the renewal sales process from quoting correctly the customers to ensuring that fulfilment is completed.
The Renewals Tele Sales Specialist works independently for most of his/her activities but he/she may need to work under the guidance of a team leader or more experienced Sales specialist on certain circumstance.
He/She will be required to provide timely forecast and risk analysis to either his/her direct manager or another member of the management team according to business specific requirements.
The Tele Sales Specialist is expected to establish proficiency in the following areas:
-describe how Software Maintenance Services meet specific customer requirement's and the benefits of using Software Maintenance Services.
- Qualify a prospect; gather requirements, handle objections, and cost justify Software Maintenance Service offerings.
-Assist customers in analyzing and designing Software Maintenance Services to satisfy customer expectations.
Satisfy customer's questions and requirements related to contracts, pricing, delivery, and pre-packaged offerings.
-Close the sale for Software Maintenance Services and contracts
The applicant must have excellent telephone manners & a proven successful track record in a customer focused environment.
He/she must be a good communicator and prepared to interface with both internal & external customers.
Focus to drive customer satisfaction is a primary requirement.
The applicant will need to demonstrate excellent teaming skills to perform successfully in the role as he/she will be need to form strong bonds with colleagues in the team, in the country and sales partners.
Fluency of the English language is a must as all training provided will be run in English.

Requirements:
Fluent English, German and French.