• Leading IT Company looking for German Technical Support Agents for its offices in Bulgaria.

Location: Sofia, Bulgaria.

Salary: €10.000 – €12.000

Type: Permanent Contract

Experience required: 6 months

Category: Technical Support.

Subcategory: TSR


Our client is a global provider of IT gadgets. At the moment they are recruiting Technical Support Agents speaking German for their office in Sofia, Bulgaria.

On offer
• Attractive salary.
• Relocation Pack: 1 month gross salary, taxes support and assistance.
• Training Period for the new employees
• Benefits: Free Shuttle bus service, quarterly activities range from Go-Karting, Bowling, Cinema trips to drinks, Gym Membership, State of the art equipment, State-of-the-Art subsidised


Responsibilities:

• Handle inbound and outbound calls in an efficient and friendly manner
• When required, handle customer requests in written form, such as email, letters, fax while providing a positive customer experience at all times
• Identify, diagnose, and resolve customer issues related to the configuration and/or use of products
• Maintain in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment.

Requirements:

• Customer oriented attitude
• Fluent German and English
• Good computer skills
• Ability to work as part of a team
• Excellent communication skills
• Able to effectively organize and manage time and workload

If do you fell a strong candidate for this job send your Cv to mariaa(at)meghengroup.ie or call Maria on 00353 1 8943033
www.meghengroup.com