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German Technical Support Agents Needed ASAP in Cork
| Company Name | Meghen group International |
| Job type | Other |
| Category | Other |
| Salary | Negotiable |
| Employment type | Full time Permanent |
About this job
German Technical Support Agents Needed ASAP in Cork
You will provide technical support and customer service to consumer customers. You will have to assist our client's customers with questions and troubleshooting on their product.
Responsibilities
To provide basic to moderately complex support to customers on the client's products, systems, peripherals and software
Logging of calls from customers onto the client's database and following escalation procedures to resolve problems or issues.
To provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times
All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate hot issues to a more experienced agent.
Provide complete and appropriate technical solutions for the client's products
Teach and educate customers on support options, and the steps being taken to resolve their issue.
Skills and Attributes
Have fluent German and English
Be a confident and enthusiastic communicator
Have strong organisational and administrative skills
Be a self-starter who is motivated and innovative
Previous call centre experience
An appreciation of the IT environment,
A high level of computer literacy
A knowledge of hardware principles
Experience of working in a pressurised, target driven environment
A strong hands-on background in a similar environment
If interested in this role please send your CV immediately and I will call you back on the same day!! Call Kathy on 00353 1 8943034
| Meghen group International | |
| Address | Dublin,Ireland |
| Website | View Official Website |
| Our profile | Profile page |