German Customer service

Excellent position as a customer service agent for leading global firm

My client is a leading global firm and is seeking a customer service agent to join their successful team. The role will be based in south Dublin in a modern call centre environment.The role will be telephone based customer service role and will involve the following:


• Quality Order Processing: majority of workload will involve data-inputting. Work must be understandable and accurate• Credit Assistance: handling of miscellaneous credit activities, process timely return receipts and issue credit to the end customer. Raise miscellaneous credit and invoices in the system • Consistent, standard, customer facing: effective communication at all times with both internal and external customers• Complaint Resolution: dealing with telephone queries and complaints • Productivity: high volume data input • Teamwork: involvement and co-operation within team and externally• Contribution to Process Improvement: flexibility to change with culture, processes and departmental requirements• Customer Service Excellence: providing highest level of customer service at all times, providing back-up to any Customers Services function

The ideal candidate will have the following:

• 1 year customer service experience.• Fluent French and Dutch.
• Must be customer focused. • Have excellent written and spoken English. • Be able to problem solve. • Be able to work as part of a team.• Must have experience working with English clients.