Flemish Customer Service Executives

Excellent Customer Service role in South Dublin for leading global medical firm.

My client is a leading global medical firm, with a European Service Centre in South Dublin. They are currently hiring for strong customer service agents to join their Flemish/French team.
The role will be telephone based customer service role and will involve the following:


   • Quality Order Processing: majority of workload will involve data-inputting. Work must be understandable and accurate   • Credit Assistance: handling of miscellaneous credit activities, process timely return receipts and issue credit to the end customer. Raise miscellaneous credit and invoices in the system    • Consistent, standard, customer facing: effective communication at all times with both internal and external customers   • Complaint Resolution: dealing with telephone queries and complaints    • Productivity: high volume data input    • Teamwork: involvement and co-operation within team and externally   • Contribution to Process Improvement: flexibility to change with culture, processes and departmental requirements   • Customer Service Excellence: providing highest level of customer service at all times, providing back-up to any Customers Services function

The ideal candidate will have the following:

   • 1 year customer service experience.   • Fluent Flemish & French
   • Must be customer focused.    • Have excellent written and spoken English.    • Be able to problem solve.    • Be able to work as part of a team.   • Must have experience working with English clients.If you feel you are suited to the above role, please send your CV for immediate review.