Jessica Nervo - E-commerce Junior

E-commerce Junior at Geox SpA

Nationality

Italian

Work category

Customer Service

Education

Higher Diploma

Profile Activity

I have assisted all types of customers, as I worked for both Italian and UK markets, which have different standard, taste and needs.
I realize that acquiring and maintaining loyal relationship with clients is the utmost importance in every company and will lead to trust in both the products sold and the company itself. As known the most effective selling power is the "client's word".
Positioning a company for better exposure and greater marketability is a task that I enjoy performing.
I speak perfect Italian and a very good English, thanks to my one-year experience in New York.
Working in a big Company first as Director Secretary and then in the new E-commerce field gives me a natural ability to deal with any kind of environments and level and makes me a very collaborative person.

Jessica Nervo's Professional Experience

2012 - Present

Geox SpA - E-commerce Junior

E-commerce start up activities. Files with product records, details and descriptions following SEM-SEO campaigns development. Launch of actions needed to increase sales through the E-commerce channel. Co-operation with Operations Dept., IT Dept., Marketing and ADV Dept. to improve the E-commerce website functionality.
Editing monitoring and oversight. E-commerce photo shoots organization. Weekly web content management. Google analytic results overview. Second Level Customer Service for Italian and UK markets.

2007 - 2012

Geox Spa - Directors Secretary/Office Administrator

Secretary of the QC and R&D Director. Organizing the Director and technicians activities, business relations and trips to factories all over the world. Keeping accountancy and budget Follow most of the logistic work to mantain the contacs between factories and Headquartes. Organize and follow visiting activities with external visitors in Geox R&D in both Italian and English languages. Participation at local and international fairs to promote new products and technologies.

2006 - 2007

Mattone's Family - Au Pair

Taking care of two children, 9 and 12 years old during their daily activities.

2002 - 2006

Italcontabile Srl - Data Entry/Accountant

Keeping accontancy of factories and private Firms. Keeping accountancy of bank draft for and at "Veneto Banca Spca"
Technical Skills

Key Skills

Jessica Nervo's Education and Qualifications

2002

Higher Diploma - Accountancy

Istituto Tecnico Commerciale "L.Einaudi"

While in school getting the Dimplima mainly in Italian Accountancy I traveled to Uk, Scotland and USA toimprove my english speaking skills.

Jessica Nervo's Additional Information

Awards

Toefl, english as second language, certification

2007 results 105/120
2011 results 108/120