Jenell Finley - A jack of all trades

Security Guard at Browns Security

Nationality

American

Current location

United States

Work category

Customer Service

Education

Higher Diploma

Profile Activity

Jenell Finley's Professional Experience

2011 - Present

Days Inn - Front Desk Clerk/Night Audit

● Able to simultaneously multi-task effectively and without error while maintaining exceptional guest service standards.
● Responsible for balancing all daily transactions and reporting any discrepancies to the GM/AGM.
● Posting balances to all guest rooms and closing out the day's transactions.
● Performed all duties of front desk agent as assigned.
● Answered all incoming calls and directed them using a switchboard

Key Skills
Switchboard
2011 - Present

Browns Security - Security Guard

● Performed the duties associated with all assigned posts, including walking and mobile security and safety rounds; stationary posts; one-to-one observation; traffic control and special assignments.
● Provided a highly visible security presence to help deter criminal activity and violation of the client's Code of Conduct and acted promptly to address unacceptable behavior.
● Sought opportunities to interact with customers and be friendly, helpful and attentive to enhance their experience.
● While on patrol was alert and identified and mitigated potential safety hazards; notifying the client of conditions of concern.
● Responded to, investigated, and composed reports of all incidents and accidents including medical emergencies, fires, alarms, bomb threats, etc. in accordance with the Operating Procedure Manual.
● Answered, greeted and directed all phone calls from a switchboard

2008 - 2011

United States Army Reserve - Chemical Biological Radiological Nuclear Operations Specialist

● Set up, operated and maintained laboratory instruments, performed and evaluated all reports, made observations, calculated and recorded all data.
● Clean and maintain analytical areas and equipment according to procedures.
● Properly sealed and evacuated all samples.
● Diligent, efficient, intelligent and highly motivated decision making.

Key Skills
data Reports
2007 - 2010

Rent A Center - Account Manager

● Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
● Provided thorough, efficient, and accurate account updates on computer files for each call made or received.
● Counseled delinquent account debtors to assist in finding funds to meet debt obligations.
● Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
● Provided feedback to management concerning possible problems or areas of improvement.
● Performed other duties as assigned by management.

2004 - 2007

Advantage Behavioral Health - Drug and Alcohol Residential Assistant

● Assisted clients in self-identifying personal goals, determining steps to reach those goals, and provide an environment of mutual respect, empowerment, and opportunity within their home communities.
● Solid understanding of methods and procedures for treatment of addiction.
● Oversaw implementation of patient management plan.
● Assessed client's mental and physical state of health and intervened in crises situations to persuade clients to alter their mood or behavior.
● Administered, collected and documented urinalyses and alcohol breathalyzer test
● Achieved department goals and objectives by instituting new processes and standards for in-patient care.

Jenell Finley's Education and Qualifications

2006

Higher Diploma - Criminal Justice

Athens Community College