Account Manager at QuesCom (www.quescom.com)
NationalityIrish
Current locationIreland
Work categorySales
EducationDiploma
Profile Activity
Business oriented professional with successful hardware and software selling experience across Europe and strong technical experience in telecommunication industry. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations.
I am keen to continue working into the business area where I can utilize my skill set and add real value to business.
Ivica Kralj's Professional Experience
QuesCom (www.quescom.com) - Account Manager
• Direct line reporting to Sales and Marketing Director.
• Manage existing and find new channel and distributor accounts in the United Kingdom, Ireland, Scandinavia, Russia, Eastern Europe and the Balkans.
• Maintain complex CRM database to mup to date to improve customer experience.
• Find & execute sales opportunities, quote and close deals with SMBs and enterprises.
• Negotiate contracts with a primary goal of achieving high level of customer satisfaction.
• Respond to client queries and new sales leads in a timely fashion.
• Implement and execute business development via existing and new contracts.
• Plan and execute strategic relationship with channels and clients.
• Generate weekly and monthly sales reports to sales and marketing managers.
• Forecast monthly, quarterly and yearly sales.
• Maintain effective and productive business relationships with key decision makers.
• Present QuesCom solutions to clients via webinars and direct demonstrations.
• Organize medium to large events in Dublin and London.
Voxpilot Ltd (www.voxpilot.com) - Technical Support Engineer
• Provided technical support for Voxpilot Open Media Platform (OMP) to Voxpilot pre-sale, post-sale customers and partners.
• Resolved problems with VoIP, SIP, VXML, CCXML, TTS, ASR technical issues, Asterisk and provided guidelines for troubleshooting.
• Installed and configured: Nuance, Acapela, Loquendo TTS and ASR products, Asterisk.
• Supported deployment of new systems for account and project managers.
• Escalated software issues, bugs, and feature requests to R&D team.
• Maintained company’s knowledgebase (wiki)
• Generated and issued OMP licenses.
Eircom Group Plc (www.eircom.ie) - IP Support Specialist
• Supported Business IP VPN Data & VOIP networks for Enterprise & Government Markets.
• Engaged in troubleshooting and resolving varius IP, DNS & mail related queries.
• Facilitated 24x7 on-call support for eircom.net & eircom.ie key customers.
• Supported nationwide out of hours eircom net premium Wireless Hotspots.
• Monitored stability of ATM, Leased Line, Frame Relay, BIP, Metro Ethernet, VoIP, VoIP over BIP, Wireless LAN, WiMax, Hotspot, DSL and ISDN connections.
• Supported ADSL and ADSL2+ connections for Enterprise & Government customers.
• Changed configuration of the Eircom DNS servers to suit the requirements of customers' domains.
• Processed collocations access requests.
Eircom Net (www.eircom.net) - Technical Support Representative
• Provided ADSL and dial-up internet support for residential and business customers.
• Offered POP email support for "eircom.net" domain.
• Escalated cases to the appropriate departments.
• Addressed customers’ complaints whitin Customer Complaints Department.
• Trained and supervised new employees.
• Sold dial-up and broadband packages to new and upgrades to existing customers.
Ivica Kralj's Education and Qualifications
currently studying - BA (Hons) Business Studies
Griffith College
Diploma - Business Studies
DBS
Ivica Kralj's Additional Information
Languages
- Croatian - Fluent
- English - Fluent
Interests
Photography, Swimming, Running, Tennis, Basketball, Sailing, Web Design, Linux
Awards
• eircom Enterprise and Government CSR Award
• eircom net Customer Service Award
CCNA, N+, A+, C++, HTML