Hilary Netherwood - Experienced Team Secretary/PA

Administrative Assistant at GLAXOSMITHKLINE PLC (Weybridge)



Current location

United Kingdom

Work category

Admin and Clerical

Profile Activity

Highly computer literate, experienced Administrative Assistant/Team Secretary with strong facilities management skills, with a positive, proactive and flexible approach to work, looking to bring passion for delivering an excellent customer service to a new secretarial, administrative or receptionist role.

Hilary Netherwood's Professional Experience

1993 - 2010

GLAXOSMITHKLINE PLC (Weybridge) - Administrative Assistant

• Provided high quality secretarial support, including diary management and presentations, organised meetings and travel arrangements for Facilities Director and Facilities Management Team.
• Key contact on site for telecommunications, office equipment and intranet issues, which included providing first line support to resolve problems, controlled the issue of new equipment, updated changes on the switchboard, supported inter-office moves and liaised with external contractors.
• Coached new Administrative Assistants in GSK systems and processes.
• Assisted with Reception cover as and when required.
• Liaised and communicated with staff and senior management in relation to ad-hoc requests and projects across all areas on site.
• Held the position of Facilities Management (UK) Record Retention Representative in relation to Data Protection Information and undertook this bi-annually for electronic and paper documentation.
• Reviewed the finance monthly department report and amended incorrectly charged invoices.
• Processed security vetting for all temporary workers and ensured associated documentation was updated accordingly.
• Resolved queries from contractors and outsourced service providers, including invoicing issues.
• Amended and updated policies and procedures (FM, Security & Crisis Management), Facilities Management Intranet pages and the Computer Aided Facilities Management (CAFM) database.
• Maintained lists of useful key contacts, telephone & fax numbers plus staff directory.
• Organised all courier requirements upon request.
• Laminated and binded documentation as necessary.

Key Skills
data diary management finance invoices Invoicing Senior Management Switchboard Telecommunications
1992 - 1993

SmithKline Beecham (through Plum Personnel) - Temporary Secretary

Provided efficient secretarial & administration service for various departments at SmithKline Beecham

Key Skills
1991 - 1992

Victoria Private Secretarial College - Teacher of Secretarial Skills

Taught the following subjects from beginning stages through to advanced exam standard:- Typewriting Skills, LocoScript 1 & 2, WordStar Professional Release 4 & 5, WordPerfect 5.1,
dBASE III Plus and Lotus 1-2-3

Key Skills
1988 - 1991

Victoria Private Secretarial College - Secretary

Provided all aspects of secretarial duties included typewriting, photocopying, filing, handled the post, dealt with monies and responded to telephone queries

Key Skills

Hilary Netherwood's Education and Qualifications


second level/high school education -

Heysham High School

Second Level -

Certificate of Pre-Vocational Education
‘O’ Levels and CSEs in Typewriting, English Language, Music, French, Biology, Religious Studies,
English Literature and Mathematics

Hilary Netherwood's Additional Information


Badminton, Flat Green Bowls


Baden Powell Trefoil