Heloiza Nery - Experienced sales person.

Crew member at Mc Donalds

Nationality

Brazilian

Current location

Ireland

Work category

Customer Service

Education

Bachelor/Degree

Hello I am Heloiza from Brasil living and studying in Ireland.
I have had the experience of dealing with national and international costumers and it has been very rewarding. I am target-driven and I enjoy meeting goals as they give me a sense of fulfillment.
I am seeking any kind of job in Costumer service and Retail areas.
Thank you.

Heloiza Nery's Professional Experience

2011 - 2012

Mc Donalds - Crew member

To understand customers orders, serve food and beverages, prepare detailed checks, and occasionally accept payment.
Maintain clean facilities and work environment.
To effectively satisfy each customer's needs with a superior level of
product knowledge, presentation, quality, speed of service, customer relations skills, and teamwork.

2009 - 2010

Tendencias Consulting - Retail assistant

Promote long-term goal of customer’s loyalty and satisfaction.
Develop trading strategies involving the careful design of scenarios for the businesses supply area.

Key Skills
Ability to listen. Well Organized. Excellent communication and interaction skills. Ability to perform multiple tasks.
2005 - 2008

Aishty - Graphic Designer

Develop digital stamps for clothes and hand bags.
Produce pictures for magazine advertising and update the website of the brand www.aishty.com

Key Skills
To know what is the new fashion stile and what would sell most in each season. High knowledge of fashion industry.
2004 - 2005

Track and Field - Sales person

Confident interpersonal sales communication, organization of sales showroom, knowledge of the products.
replacement of products, keep positive attitude and sale.
Develop marketing strategies and retail team training.

Key Skills
Confident interpersonal sales communication, organization of sales showroom, knowledge of the sports products. Marketing retail

Heloiza Nery's Education and Qualifications

2012

Certificate - Business Administration

NCBA , Dublin, Ireland

How to keep on top of deadlines and targets.
How to keep the myself positive, even in disappointing situations.
Build credibility, like ability and trust.
Understand the power of objections and how to answer them.
Enhance the customer experience by leading team of associates in providing strong customer service.

2007

Certificate - Creative Advertising

University SENAC – São Paulo, Brazil - 2006 / 2009

How to create advertising in any kind of media.
How to deal with graphic art softwares.
Advanced Corel Draw, Photoshop and Illustrator

2006

Bachelor/Degree - Communication, Marketing and Advertising

Pontifical Catholic University (PUC MINAS) – Brazil PUC MINAS – Winner of “Best Private University of Brazil" in 2009.


Costumer service, marketing.
Develop and implement plans to maximize sales and meet or exceed goals and objectives.
Utilized merchandising skills to drive sales through effective merchandise presentations.
Implemented new product lines and created strategies to introduce and promote them to customers.

Heloiza Nery's Additional Information

Languages