Gergana Nikolcheva - Quality Management Analyst at bwin.party digital entertainment

Quality Management Analyst at bwin.party digital entertainment

Nationality

Bulgarian

Work category

Other

Education

Bachelor/Degree

Gergana Nikolcheva's Professional Experience

2011 - Present

bwin.party digital entertainment - Quality Management Analyst

Monitoring, evaluating calls, e-mails or other modes of contacts
Providing feedback to associates
Monitoring adherence to the standard operating procedures
Creating/Updating standard operating procedures
Creating and Updating the Knowledge Base
Providing updates to the team about changes in process
Suggesting improvements in processes to make them more effective and efficient
Undertaking training/refresher training/special projects under the scope of Quality Management Team

2011 - Present

bwin.party digital entertainment - Quality Management Analyst

Monitoring, evaluating calls, e-mails or other modes of contacts
Providing feedback to associates
Monitoring adherence to the standard operating procedures
Creating/Updating standard operating procedures
Creating and Updating the Knowledge Base
Providing updates to the team about changes in process
Suggesting improvements in processes to make them more effective and efficient
Undertaking training/refresher training/special projects under the scope of Quality Management Team

2010 - 2011

PartyGaming - Quality Management Analyst

Monitoring, evaluating calls, e-mails or other modes of contacts
Providing feedback to associates
Monitoring adherence to the standard operating procedures
Creating/Updating standard operating procedures
Creating and Update of the Knowledge Base
Providing updates to the team about changes in process
Suggesting improvements in processes to make them more effective and efficient
Undertaking training/refresher training/special projects under the scope of Quality Management Team

2010 - 2011

PartyGaming - Quality Management Analyst

Monitoring, evaluating calls, e-mails or other modes of contacts
Providing feedback to associates
Monitoring adherence to the standard operating procedures
Creating/Updating standard operating procedures
Creating and Update of the Knowledge Base
Providing updates to the team about changes in process
Suggesting improvements in processes to make them more effective and efficient
Undertaking training/refresher training/special projects under the scope of Quality Management Team

2008 - 2009

PartyGaming - VIP Host

Liaising with clients and providing them with unparalleled standards of cs care in relation to their betting / gaming experience.

Key Skills
gaming experience
2008 - 2009

PartyGaming - VIP Host

Liaising with clients and providing them with unparalleled standards of cs care in relation to their betting / gaming experience.

Key Skills
gaming experience

Gergana Nikolcheva's Education and Qualifications

2009

Bachelor/Degree - Master, Master in International Organizations and Multilateral Diplomacy

Sofia University St. Kliment Ohridski

2009

Bachelor/Degree - Master, Master in International Organizations and Multilateral Diplomacy

Sofia University St. Kliment Ohridski

2006

Bachelor/Degree - Graduate, Portuguese Studies

Sofia University St. Kliment Ohridski

2006

Bachelor/Degree - Graduate, Portuguese Studies

Sofia University St. Kliment Ohridski

Gergana Nikolcheva's Additional Information

Memberships

Pro Bono Ambassador in Bwinparty