Gavin Torpey

IT Support Engineer at Detica (Formerly Norkom Technologies)



Work category

IT and Technology

I am currently in my final year of study in DCU where I am studying Enterprise Computing. Upon graduation I will be one of the first 24 people to graduate from this course. I am hoping to achieve a high second-class honours degree.

Final year subjects studied

Software Process Improvement
IT Law & Ethics
Project Management
Mechanics of Search and Social Media Strategy
Supply Chain Management
Business Process Management
Cloud Computing
Software Quality Assurance

Gavin Torpey's Professional Experience

2010 - 2011

Detica (Formerly Norkom Technologies) - IT Support Engineer

Detica is a Global Leader in providing anti-fraud and anti-money laundering solutions to financial institutions. For a period of 14 months for a College placement, I was emplyed as an IT Support Engineer. This involved taking a lead role in the implementation of large scale projects, providing assistance and guidance to other employees, on-site maintenance, the troubleshooting of issues and ensuring that all relevant standards are followed when building, maintaining and installing all new systems in the company. In this role I have performed the following duties:

Projects Delivered
• Successfully configured and delivered multiple VPN realms for use throughout the company.
• A successful rollout and installation of Symantic Endpoint Encryption on all company laptops both physically and remotely.
• Project lead in the creation and maintenance of an asset register used throughout the company
• Successfully completed a secondment to the US office in Washington D.C. and Boston
• Played a leading role in a large scale office move.

Technical Experience
• Developed, configuration and testing of VPN realms.
• Configuration, development and maintenance of Virtual Machines using VM Ware
• Complex issue resolution, providing desk, email and telephone support to local and remote users
• Dozens of laptop and desktops builds using Acronis true image and Symantec Ghost Solution Suite.
• Resolved several high profile issues that were in escalation.
• Produced operations guides, installation guides and configuration guides.

Major Experience Gained at Detica NetReveal
• Familiarity with all products across the Windows stack
• A high degree of experience working with Windows 2003 & 2008 servers.
• Knowledge of Microsoft SQL Server, Confluence and SharePoint.
• I was responsible for training new IT team members on our systems and processes.
• Experience of working with other employees on a day to day basis, both remotely and while on-site.
• Experience in legal litigation.

Key Skills
Filing Reports

Gavin Torpey's Education and Qualifications


currently studying - Enterprise Computing

Dublin City University

Course Reference : DC120 - Enterprise Computing

Gavin Torpey's Additional Information


Swimming: Strong swimmer, previously part of a swimming team. Holder of many life saving certificates obtained over a number of summers.

Football: I have played Football to U-15’s level and still retain a keen interest in the game.