Gaetane Andre

American Airlines - Bilingual reservation and customer service agent

• Providing customer Service for Reservation enquires
• Actively selling and promoting American Airlines flight, products
and services
• Using a variety of systems such as Sabre, Aacorn and ATM’s

Back up for the Resolution desk
• Providing technical support to other Reservation agent
• Handling escalated calls

Bachelor/Degree - Degree in Communication and Information

Catholic University of Louvain

Work Placement: Royal Observatory of Belgium
Key responsibility to carry out an internet Website about the Space mission “Venus Express” (http://planets.oma.be/VENUS/venus_terre.php)

• Collecting scientific data from different sources
• Simplification of those data to make understandable for a
targeted public
• Avoid copyright infringement for visual supports used.