Gaetane Andre - Degree in communication

Bilingual reservation and customer service agent at American Airlines



Work category

Customer Service



Profile Activity

Gaetane Andre's Professional Experience

2008 - 2011

American Airlines - Bilingual reservation and customer service agent

• Providing customer Service for Reservation enquires
• Actively selling and promoting American Airlines flight, products
and services
• Using a variety of systems such as Sabre, Aacorn and ATM’s

Back up for the Resolution desk
• Providing technical support to other Reservation agent
• Handling escalated calls

Gaetane Andre's Education and Qualifications


Bachelor/Degree - Degree in Communication and Information

Catholic University of Louvain

Work Placement: Royal Observatory of Belgium
Key responsibility to carry out an internet Website about the Space mission “Venus Express” (

• Collecting scientific data from different sources
• Simplification of those data to make understandable for a
targeted public
• Avoid copyright infringement for visual supports used.