Francesco Vallone - Escalations satisfaction customer care  presso eBay

Escalations satisfaction customer care at eBay

Nationality

Italian

Work category

Customer Service

Profile Activity

Francesco Vallone's Professional Experience

2011 - Present

eBay - Escalations satisfaction customer care

eBay Europe S.à.r.l. Dublin,Ireland
– working on a high intensity sales and Customer support environment.
 Work with our community of members answering all queries & resolving issues that affect them, increasing their trust in eBay & overcoming barriers to their success
 Provide a quick and through understanding of customer priorities, & identify key improvement areas
 Programmes & work with the Team in its continued development
 Proactively calling members to highlight and educate on policy breaches or other account related issues
 Log and track information & issues accurately until a point of resolution
 Independently use all channels to stay informed with regards to department specific knowledge
 Adapt communication style based on customers situation/needs
 Learn quickly, enjoy working independently and have the proven ability to multi-task and work under pressure in a busy environment.
 Maintain open communication with Team, Supervisor & Manager
 Continually display initiative to take on additional responsibilities towards professional growth

Key Skills
customer support Supervisor

Francesco Vallone's Additional Information