Francesca Ceroni - Excellent Customer Service Skills

Business Support Coordinator at Hertz

Nationality

Italian

Current location

Ireland

Work category

Customer Service

Profile Activity

I am a quick learner who is enthusiastic and an energetic.
I have strong organization and presentation skills.
I thrive under pressure and work very well to deadlines.
I am a good team player who is flexible to the situations, but willing to take control if necessary, to achieve the goals.

Francesca Ceroni's Professional Experience

2006 - Present

Hertz - Business Support Coordinator

To produced the request booking report on a daily basis ensuring that all request bookings are followed up in timely and efficient manner.
To Deal with Tour Operator, key customers and travel agencies bookings.
To ensure continuity with location manager and HQ in Italy by undertaking daily communication.
To produce effective reports where required i.e. productivity reports, alpha mail reports, activity reports, quality report.
To maintain service standards by monitoring agent calls for quality purposes ensuring that a high level of customer service is delivered.
To interview new candidates being part of the selection process.
To overview and coordinate the Spanish Market

Key Skills
Customer Service Customer Service Reports spanish tour operator

Francesca Ceroni's Education and Qualifications

1994

second level/high school education -

Lucio Lombardo Radice - Rome