Fernanda Hipolito - Supply Chain Coordinator & Pharmaceutical Packaging

Supply Chain Coordinator & Pharmaceutical Packaging at Arrow Generics



Current location


Work category

Transport and Logistics



Logistics Analyst with nine years of professional experience in Logistics processes as order management, freight management, shipments of all methods, reverse logistics, 3PL management and also having worked as a customer service for all companies. I also have Project Management experience in Electrolux and Siemens as a Team Leader and as part of the Projects team.
Solid knowledge of all documents, paperwork and reports linked to logistics and Customs processes, advanced knowledge of Microsoft Office, and CRM systems,
Fluent English, Advanced Spanish and Native Portuguese, Diploma in Project Management, Six Sigma: Yellow Belt Diploma

Fernanda Hipolito's Professional Experience

2010 - Present

Arrow Generics - Supply Chain Coordinator & Pharmaceutical Packaging

Responsible for the overall co-ordination of the supply chain for new and existing products, to ensure that orders are delivered on time. This include supply logistics, control of stock and components and customer liaison.

2008 - 2010

Rottapharm - Logistics Administrator

Shipments & Orders Management: Liaising with & updating customers (Production, QC, QA) regarding requirements, shipping plan & freight changes on a daily basis,
Management of two different 3PL companies (KN and Geodis) for Warehousing and exportation processes,
Carry out shipping & delivery processes, including preparation, scheduling, documentation in line with defined shipping procedures and regulatory needs and co-ordinate daily batches approval & shipping meetings,
Process shipping invoices, maintain & process manual orders & orders on MAX and MES systems,
Triangle shipment management (production in subcontract plant),
Maintain shipping procedures in line with changing quality & customer requirements,
Compile monthly Key Performance Indicator (OTD / OTR).

Key Skills
Customer Services freight management invoices logistics order management
2007 - 2008

IWT Trailers - Logistics Administrator

Invoice Process: Management of invoices processes and POD (Proof of Delivery). Management operational reports for customers and Sales staff. Consignment’s Follow Up.
Projects: Route optimization project in UK and Ireland market.
Quotations administration in system AS400.
Presentations to new customers, Trade Show and all sorts of Power Point presentation and Logistics reports.

Key Skills
Administration Customer Services invoices logistics administrator projects Reports
2003 - 2007

Siemens - Senior Logistics Analyst

National / International Customers Repair Processes – RMA Coordination
Management of all Carrier and GSM National and International Customers
Follow up, management and planning of RMA’s (Return Material Authorization) for all export / import repair processes of consume hardware.
Inventory, planning & supplier performance and analysis (costs, TAT, warranty…)
End of life, repair, warranty of telecom modules

International Logistics Repair Process
Management of all International Repair Process (Exp/Imp) suppliers for hardware’s
Follow-up of repair processes to national/international customers, customer service reporting all information about the processes
Management of the partnership with national/international suppliers (Siemens and 3rd Parties)
Customized Logistics Projects for new international markets

Key Skills
Customer Service international repair logistics order management repair RMA
2001 - 2003

Electrolux - Logistics Analyst

Export Logistics
Freight Contracts (all modalities), customer services for all Latin America
Exportation (Sea and Air Freight) and Inland Costs Administration
Optimization Logistics Projects for Exportation

Cabotage Project
Cabotage Operation (Ships from Manaus to Sao Paulo using ships at Brazilian’s coastline) in Amazon Plant distribution and transfer products

Transportation Risk and Goods Insurance
Insurance Cost Management for all Brazil transportation, responsible for US$1 mi Insurance payment/year
Reduction’s actions for national operation

Logistics Agreements between Electrolux and Supermarkets Companies
Negotiation and revision of all agreements and payments
Analysis of tax paid X freight costs

Freight Costs
All management and analysis of freight costs (fuel, customers, Logistics agreements, taxes, payments)
Administration and maintenance of freight cost x goods price

Reverse Logistics Process
White Goods return (refused by damage on delivery) and repair process management, Customer Services, Reports and Freights Payments x Credit Notes for Transport Agents.

Key Skills
Administration AIR Contracts Cost Management Customer Services Negotiation projects Reports Tax Transport

Fernanda Hipolito's Education and Qualifications


Masters/PostGrad - International Business

FAE Business School


Bachelor/Degree - Business Management

FAE Business School

Fernanda Hipolito's Additional Information



In my spare time I love to travel as much as possible and experience new cultures and foods. I am also passionate about Interior Design and Modern Art, topics linked to my past background as a Designer.
I am a big reader of books and blogs including topics as work & technology, biographies and lifestyle.
I am also a fan of the internet applications that can speed up and make our life easier such as Android, Social Media Networks, Instant Messengers and Internet Maps.


Several courses linked to Customer Services and Supply Chain areas as Quality Representative, Spanish Language Course, Positional Selling, Customer Services, Service Management, Process Management, Transport Management and Exportation.

Diploma in Project Management and Six Sigma: Yellow Belt