Fabrizio Borriello - Mac Expert at Apple Computers

Mac Expert at Apple

Nationality

Italian

Current location

Ireland

Work category

Sales

Education

Bachelor/Degree

I have been working in sales and customer service for more than 20 years. During this time, I have gain a lot of experience in a variety of fields working with a wide range of major clients all over Europe.
I have been involved in all aspects of sales including client contact, market analysis and strategy, team leading, point of sale display for retail, customer satisfaction.
My experience so far has developed my ability to find innovative solutions, and provided me with strong analytic and technical skills, excellent client relationship management, dedication to project and Company objectives and the ability to cope with pressure and project timelines.
I am passionate about sales, their challenges and high rewards, the wide variety and diversity of each project, and the opportunities for interacting with European companies.
I am now looking to further my career within a highly professional, fast-growing Company.
In addition to my experience in the field of sales. I believe that my working experience, teamed with my passion for sales and my professional work ethic, would make me an ideal member of any team.

Fabrizio Borriello's Professional Experience

2009 - 2012

Apple - Mac Expert

• Understand Apple’s Digital Lifestyle strategy and how Mac fits into this
• Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model
• Understand how to leverage multiple sources of information to stay current on product features and technology changes
• Understand how to appropriately set the customers’ expectations after they have placed their order, e.g. “what happens next,” to ensure a favorable end-to-end purchasing experience
• Enter new Sales orders into the appropriate system(s) where appropriate
• Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
• Achieve sales goals set out on a quarterly basis while providing an excellent customer experience

Key Skills
Purchasing strategy
2009 - 2012

Apple Computers - Mac Expert

• Understand Apple’s Digital Lifestyle strategy and how Mac fits into this
• Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model
• Understand how to leverage multiple sources of information to stay current on product features and technology changes
• Understand how to appropriately set the customers’ expectations after they have placed their order, e.g. “what happens next,” to ensure a favorable end-to-end purchasing experience
• Enter new Sales orders into the appropriate system(s) where appropriate
• Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
• Achieve sales goals set out on a quarterly basis while providing an excellent customer experience

Key Skills
Purchasing strategy
2009 - 2012

Apple - Mac Expert

• Understand Apple’s Digital Lifestyle strategy and how Mac fits into this
• Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model
• Understand how to leverage multiple sources of information to stay current on product features and technology changes
• Understand how to appropriately set the customers’ expectations after they have placed their order, e.g. “what happens next,” to ensure a favorable end-to-end purchasing experience
• Enter new Sales orders into the appropriate system(s) where appropriate
• Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
• Achieve sales goals set out on a quarterly basis while providing an excellent customer experience

Key Skills
Purchasing strategy
2009 - 2012

Apple Computers - Mac Expert

• Understand Apple’s Digital Lifestyle strategy and how Mac fits into this
• Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model
• Understand how to leverage multiple sources of information to stay current on product features and technology changes
• Understand how to appropriately set the customers’ expectations after they have placed their order, e.g. “what happens next,” to ensure a favorable end-to-end purchasing experience
• Enter new Sales orders into the appropriate system(s) where appropriate
• Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
• Achieve sales goals set out on a quarterly basis while providing an excellent customer experience

Key Skills
Purchasing strategy
2008 - 2009

Trend Micro - telesales smb

• Enable resellers, through proactive phone based campaigning, to communicate and sell the business value of Trend Micro products to end users.
• Managing 50/60 calls per day in order to achieve 15 contacts with decision makers to pass to the Italian Business unit in Italy…
• Responsible for ensuring telephone activity meets the standards set expected of a telesales agent. Achieving targets.
• Proactive contact with resellers and/or end-users to qualify and generate sales leads from enquiries on Trend Micro products.
• Contract maintenance
• Client database updates
• Responsible for own portfolio of 50 Resellers to grow them under the “T1000” program.

Key Skills
italian proactive Telesales
2008 - 2009

Trend Micro - telesales smb

• Enable resellers, through proactive phone based campaigning, to communicate and sell the business value of Trend Micro products to end users.
• Managing 50/60 calls per day in order to achieve 15 contacts with decision makers to pass to the Italian Business unit in Italy…
• Responsible for ensuring telephone activity meets the standards set expected of a telesales agent. Achieving targets.
• Proactive contact with resellers and/or end-users to qualify and generate sales leads from enquiries on Trend Micro products.
• Contract maintenance
• Client database updates
• Responsible for own portfolio of 50 Resellers to grow them under the “T1000” program.

Key Skills
italian proactive Telesales
2007 - 2008

Marriott Vacation Club International - Outbound Sales Consultant for the European Department

• Pre Call Planning: analyze customer needs and set call objectives;
• Sales (target based): ensure all company products are offered to gain customer satisfaction and establish long term relationships;
• Coaching (complete assistance of new hire guides focusing on company’s policies and procedures, booking system knowledge, customer service and sales training

Key Skills
2007 - 2008

Marriott Vacation Club International - Outbound Sales Consultant for the European Department

• Pre Call Planning: analyze customer needs and set call objectives;
• Sales (target based): ensure all company products are offered to gain customer satisfaction and establish long term relationships;
• Coaching (complete assistance of new hire guides focusing on company’s policies and procedures, booking system knowledge, customer service and sales training

Key Skills
2007 - 2007

R.C.I Global Vacation Network - Inbound Sales Consultant for the Italian Department

• Sales: ensure that all weekly and monthly targets are achieved and exceeded for all the products;
• Customer service: ensure that all the bookings are processed timely and efficiently in order to eliminate any member complaint and gain customer trust;

Key Skills
2007 - 2007

R.C.I Global Vacation Network - Inbound Sales Consultant for the Italian Department

• Sales: ensure that all weekly and monthly targets are achieved and exceeded for all the products;
• Customer service: ensure that all the bookings are processed timely and efficiently in order to eliminate any member complaint and gain customer trust;

Key Skills
1999 - 2005

Auchan Supermarket - Staff Supervisor and Purchase Administrator

• Monitor all requests for goods and liaise with the suppliers to ensure delivery is done timely and payments as agreed;
• Coordinate, manage and supervise a team in order to ensure store organization is effective while focusing on delivering a great customer service;

Key Skills
Customer Service Customer Service
1999 - 2005

Auchan Supermarket - Staff Supervisor and Purchase Administrator

• Monitor all requests for goods and liaise with the suppliers to ensure delivery is done timely and payments as agreed;
• Coordinate, manage and supervise a team in order to ensure store organization is effective while focusing on delivering a great customer service;

Key Skills
Customer Service Customer Service

Fabrizio Borriello's Education and Qualifications

2009

Bachelor/Degree - , Selling Skills and Sales Operations

Marketing Impact Training, Douglas, Cork

2009

Bachelor/Degree - , Selling Skills and Sales Operations

Marketing Impact Training, Douglas, Cork

1988

Bachelor/Degree - Accountancy, Accounting and Finance

Istituto tecnico Commerciale "Bortolo Belotti "

1988

Bachelor/Degree - Accountancy, Accounting and Finance

Istituto tecnico Commerciale "Bortolo Belotti "

Bachelor/Degree - ,

Scuola militare per Carabinieri

Bachelor/Degree - ,

Scuola militare per Carabinieri

Fabrizio Borriello's Additional Information