Erwin Kalpoe

customer service call center

CURRICULUM VITAE


Personal Details

Name : S.E. Kalpoe
First name : Erwin
Address : 6 Canal Terrace
Bleu Bell
Dublin 12
Post code : Ireland
Mobile : 086-2205571
Email : ekalpoe@yahoo.com
Nationality : Dutch


Experience of work

2009 –May : Unemployment


2009-2009
Mrt-April : Customer service H.P. in leixlip.
Callcenter agent support clients with I.T. problems.



2008-2009
Okt-Mrt : Working for a facilitair company in Ireland.



2008-2008
Jan-Sept : Went to Mauritius for holiday


2007- 2007
Feb -Dec : UPS CSC Dublin, Ireland - First Call Resolution Dutch Department Agent

Responsibilities
Answering calls from Dutch/Belgium customers in the professional and timely manner, logging and resolving the queries, checking the history of the account, educate customers and/or other departments about their errors, preparing paperwork, daily reporting to management, giving feedback to the customers on their queries status, administration tasks and ad hoc duties.
2003-2006
May -Sept : Topshop, Flacq, Mauritius – Night guard

Responsibilities
Ensuring safe work conditions during night shifts

2002-2003
Jan - April : Home Care, Amsterdam, the Netherlands – Household co-worker

Responsibilities
House hold assistant, doing house cleaning, shopping and phone calls services in case of sickness etc.

2001-2003
Sept-April : M & R Facility Cleaning Concern, Amsterdam, the Netherlands – Supervisor

Responsibilities
Recruiting people for the branch, buyer cleaning supplies, trainer cleaning employees, work controller, Lead to more than 20 employees.



1999-2002
May -Oct : Telecom Netherland, Utrecht, the Netherlands - Telecom Sales Assistant

Responsibilities
Account Manager Assistant. Quote / contract preparations for telecom supplies.

1994-1999
Feb-April : Telecom Netherland, Amsterdam, the Netherlands – G.M. Assistant

Responsibilities
Co-worker with a support tasks to the Management Support department Amsterdam. The keeping of petty cash study -books. Handling of in and outgoing mail for different departments. Input of weekly reports in the UUR system. Tracking and storing of billing files in the archives.

1994-1999
Jan-Sept : Asito Cleaning Company, Amsterdam, the Netherlands – Supervisor
.
Responsibilities
Recruiting people for the branch, buyer cleaning supplies, trainer cleaning employees, work controller. Lead to more than 15 employees.

1989-1994
Nov - Jan : Telecom Netherland, the Netherlands - Technical Department Assistant

Responsibilities
Co-worker for the connection of the network Centre in Amsterdam. Making lists of complaints from customers. I have to make preparations for the ODA project. Complain handling from the mechanics and the Consumers Sales departments. Connect and removal of remote clients. Adjudge telephone-numbers by way of the KANVAS system. Handling signals lists.

1976-1989
Aug - Oct : Telecom Netherland, Amsterdam, the Netherlands – Technical admin

Responsibilities
Customers invoicing, new or left, etc. Processing of incoming 004 clients. Checking lists of unfinished customer complains. Sending orders to the execution department by telex. Connecting or removal of customers.

1974-1976
Sept-July : Telecom Netherland, Amsterdam, the Netherlands - Telephone-service

Responsibilities
Input of mentions (data) of the telephone-book by way of punch-drafts at The Telephone-book department.





1973-1974
June-July : Counter-clerk by the postal service in Paramaribo (Surinam).

Responsibilities
Selling post stamps, ordering money and handling packages.


Education / Skills
2009
August Course Basic security guard

2000 - 2000
November Course S.S.D . Module: service direct negotiate.

1990 - 1990
January Course Kanvas

1977 - 1977
February Education Automation inside PTT

1974 - 1974
May Introduction course PTT Phone service

1973 - 1973
June Typewriting Course

1969 - 1973
August - June High School


Languages Dutch - Mother tongue
Hindi - Mother tongue
Creole - Mother tongue
English - Good
German - Basic


Others
I am a reliable friendly and service minded employee with team leading skills to whom my management could always trust and hand wide range of duties and responsibilities. I am experienced at working with people from different countries and cultural regions. I have an average knowledge of Microsoft Office, and always willing to do courses and training to become even more skilled.
My hobbies are cooking, travelling and watching movies.

Languages

• German - Intermediate
• Polish - Intermediate
• Dutch - Fluent
• Flemish - Fluent
• Hindi-Urdu - Fluent