Emma Geraghty - Graduate - Business & Management - Dublin Institute of Technology

Site Services Specialist at ICON plc

Nationality

Irish

Current location

Ireland

Work category

Business

Education

Bachelor/Degree

Emma Geraghty's Professional Experience

2011 - Present

ICON plc - Site Services Specialist

• Assist in the day-to-day monitoring of clinical studies, in accordance with Good Clinical Practise & company SOPs
• Provide technical support via phone, call centre, e-mail & fax to sites, CRAS and Sponsors
• Investigate problems related to subject visits until resolution is complete
• Notify Sponsor designated parties of Lab Values
• Order supplies/kits for sites
• Perform database updates for site, subject or visit information

Key Skills
call centre Customer Service Technical Support
2011 - 2011

The Wave Original - Sales Assistant

• Provided a friendly, efficient customer service
• Handled a range of financial transactions on a daily basis
• Recommend products and/or alternatives
• Ensured stock levels were maintained and replenished when required
• Presented all merchandise in a visually attractive manner
• Ensured fitting rooms were presentable, tidy and clean

Key Skills
Customer Service
2008 - 2009

Anoushka G - Sales Assistant

• Provided a friendly, efficient customer service
• Handled a range of financial transactions on a daily basis
• Recommend products and/or alternatives
• Ensured stock levels were maintained and replenished when required
• Presented all merchandise in a visually attractive manner
• Ensured fitting rooms were presentable, tidy and clean

Key Skills
Customer Service Customer Service
2008 - 2008

Gone Bananas Beachwear - Sales Assistant

• Provided a friendly, efficient customer service
• Recommend products and/or alternatives
• Ensured stock levels were maintained and replenished when required
• Presented all merchandise in a visually attractive manner
• Ensured fitting rooms were presentable, tidy and clean

Key Skills
Customer Service Customer Service
2007 - 2008

Coast - Sales Assistant

• Provided a friendly, efficient customer service
• Handled a range of financial transactions on a daily basis
• Recommend products and/or alternatives
• Ensured stock levels were maintained and replenished when required
• Presented all merchandise in a visually attractive manner
• Ensured fitting rooms were presentable, tidy and clean

Key Skills
Customer Service Customer Service
2007 - 2007

ICON plc - Receptionist

Summer work for 2006 and 2007

• Met and greeted clients and associates
• Answered and screened busy switchboard (Meridian Telephone System)
• Controlled flow of incoming and outgoing correspondence
• Assisted other departments with administrative tasks as requested

Key Skills
Switchboard

Emma Geraghty's Education and Qualifications

2011

Bachelor/Degree - Business and Management

D.I.T (Dublin Institute of Technology), Aungier Street

2010

Bachelor/Degree - International Business

Telecom Ecole de Management

2007

second level/high school education -

Mount Anville Secondary School

Emma Geraghty's Additional Information