Denitsa Zhekova - Experienced Reception Clerk

Head Receptionist at Yavor - Golden Sands Ltd.



Work category

Hotel and Catering

Profile Activity

Denitsa Zhekova's Professional Experience

2007 - 2010

Yavor - Golden Sands Ltd. - Head Receptionist

• Check-in and check-out of guests
• Assign rooms and issue room keys or cards when the new guests arrive
• Promote and sell guest rooms
• Provide information about services available in the hotel and in the community
• Customers` support
• Working with hotel software
• Receiving reservations via telephone, e-mail and fax
• Making reservations and planning occupation of the hotel
• Make all the bills of the guests
• Verify customers` credit and establish how the customer will pay for the accommodation
• Dealing with guest related problems
• Coordination of the hotel services
• Printing reports for the other departments
• Review accounts with guests when they check out
• Receive payments for accounts
• Dealing with cash and credit cards payments
• Making invoices

Denitsa Zhekova's Additional Information