Technical Support Agent at Stream Ireland Ltd
NationalityCurrent location
Ireland
Work categoryOther
EducationCertificate
I am skilled in most major Hardware/Software and Operating Systems, e.g: Windows 2000 Pro/Windows XP Pro/Windows Vista/Windows 7; Outlook Express/ Outlook 2007; Internet Explorer/Mozilla Firefox; MS Office;NIC's; Routers;Switches;Hubs; Firewalls;TCP/IP;DNS;ICMP and other networking protocols. In addition to this I am also skilled in usng and configuring IIS/Apache HTTPD; MySQL and MySQLphpadmin, aswell as web based programming in HTML; CSS and Javascript.
My aim is to take on the task and complete it aswell as possible, with the tools and information available to me. If possible with a high sense of attention to detail and in an polite and courteous manner.
Declan Gallagher's Professional Experience
Stream Ireland Ltd - Technical Support Agent
Supporting DSL & Dial-up internet customers for the biggest telecoms company in Ireland, Eircom.
Duties included, configuring internet connections via phone, training customers, escalating issues unable to be resolved by phone, email client and wireless internet configuration, logging calls via REMEDY, advising customers of technical spec required for DSL and contacting customers when faults are resolved via confirmation by technician etc.
ICT Europe - Telesales
Working on behalf of the companies client, Barclay Card, flagging their customers to send information by post and email, additionally upselling services and products to the same customers.
Millward Brown IMS - Market Researcher
Surveying clients' customers to perform satisfaction surveys, additional working on behalf of brand name banking and services companies such AIB; Vodafone; O2; Golden pages; Halifax and Oxygen (music festival).
The Response Group - Telsales Representative
Selling NTL Digital packages via cold calling from a RDD system and a Database composed by NTL.
Saoirse Communications - Telesales Representative
Contracted to cold call residents in Australia to switch to a new Telecoms provider, Soutern Cross Telecom in a target driven environment.
Declan Gallagher's Education and Qualifications
Certificate - Network+
IACT
Declan Gallagher's Additional Information
Languages
- Mandarin - Working knowlege