Daniel Pereira - Services and Operations Manager at Hellou Global Phone Telecom

Services and Delivery Manager at Hellou Global Phone Telecom



Current location


Work category

IT and Technology



Six years of IT experience, gained in international companies such as AOL and Unisys and Brazilian companies like TCI BPO and Tectoy.
Has been successful in development systems, websites, portals of content and in the managing of IP telephony (VoIP) company.
Has the skills for communicate with all team level, collaborating with the business, creating systems, operating processes and documentation on-site and for remote locations.
Entrepreneur, capable of idealizing and structuring new businesses, as well as enable complex operations with practical thinking.
Has experience with outsourcing services for areas of finance, marketing, services and telecom industries.

Daniel Pereira's Professional Experience

2010 - Present

Hellou Global Phone Telecom - Services and Delivery Manager

• Responsible for Services (Administrative, Financial, HR, Accounting and Processes) and Operations (Infraestructure and Post-Sale);
• Drew up the sales process and all necessary materials;
• Responsible for technical solutions and installation of IP telephony projects.

Key Skills
BPM Franchise Telecom VOIP
2007 - Present

Cicllo BPO - Owner

Our mission is to provide the system integration using Business Process Manager and Systems Analyst.

Key Skills
Systems Analyst
2008 - 2009

Grupo TCI - Solutions Consulting

• Responsible for some IT outsourcing projects for clients from financial, government and private;
• Responsible for implanted projects to electronic document management and storage;
• Manager of the document management project for the Credial bank, whose project was budgeted for $ 1.5 million with a profit of 42%;
• Manager was responsible for the rapid deployment solution microfilming of documents for Prodesp-SP project budgeted at more than $ 500 thousand, coordinating the operation with 17 people.

Key Skills
BPM Business Analyst COBIT EDI EDM finance ITIL Marketing outsourcing PMI
2008 - 2008

Grupo TCI - Delivery Business Analyst

• Analyst responsible for the survey, specification and implementation of business processes using BPM tools, in order to assist the areas of Pre-Sales and Project Management;
• Was responsible for responding to the proposals, proof of concept and surveys to win new customers as Copasa (R$ 6 million), Caixa Seguros (R$ 490 thousand), INPI (R$ 120 thousand);
• Participated in the internal program for young talents showing the strategic planning project.

Key Skills
Project Management strategic planning
2006 - 2008

Grupo TCI - Systems Analyst

• Responsible for analysis, design and development of software projects involving technologies Java and .Net;
• As a analyst, was responsible for the design and publication of materials in the Imprensa Oficial (Official Press) of the State of Sao Paulo, a project developed using Java J2EE, Strutus, Hibernate, SQL Server 2005 and Oracle 10g;
• Also was responsible for upgrades in the image and content management for civil identification in Department of Public Safety / SP;
• Participated in the development (using C#) of the registration and documentation flow for new vendors of Natura company;
• Participated on quality process group for obtaining a certificate CMMI level 2.

Key Skills
Content Management J2EE Java Oracle SQL SQL Server SQL Server 2005
2005 - 2006

Unisys - JAVA Developer and Analyst

• Co-developed ERP for Carrefour company, using J2EE 1.4, Swing, XML Webservices for integration, framework Alldata, RFID (Radio Frequency), Oracle database 9i.

Key Skills
2005 - 2005


• Responsible for the development of web portal for games using C#, SQL Server, Webservices, Tableless, Ajax;
• Specified games using Flash, Action Script and Java.

Key Skills
action script Ajax C# Flash Java SQL SQL Server
2004 - 2005

AOL - Developer

• Participated in the specification and development of the system for campaigns and email marketing, enterprise systems for product configuration. Worked with the technologies UML, ASP.Net, Visual Basic and SQL Server.

Key Skills
2001 - 2003

CLOMAC - Support Analyst

• Responsible for conducting network administration and support to internal users.
• Programming ERP system, using JAVA J2EE 1.4 / Swing / Application Service / Crystal Reports 7 and the database SQL Server 2000. Collaborating with the BI project using the database SQL Server 2000.

Key Skills
Administration ERP J2EE Java Network Administration programming Reports server 2000 SQL SQL Server SQL Server 2000

Daniel Pereira's Education and Qualifications


Certificate - General English

Swan Training Institute


Masters/PostGrad - MBA, Information Technology



Bachelor/Degree - Graduation, Software Development