Dan Lee - Experienced Professional Customer Service Representative

Reservations Agent and Administration at Thrifty Car & Van Rental

Nationality

Irish

Current location

Ireland

Work category

Customer Service

Profile Activity

Dan Lee's Professional Experience

2010 - 2010

Thrifty Car & Van Rental - Reservations Agent and Administration

• Receiving inbound enquiring about best value car rental in ROI.
• Advising our customers on our terms & conditions regarding car-hire & insurance.
• Taking bookings from general public & travel brokers over the phone & via email.
• General office administration

2009 - 2010

Diageo Irl Ltd - Outbound Telesales Agent

• Making calls to Public Houses all around the nation to obtain 100% accuracy on what they require on their next Keg delivery day.
• Maintaining the highest level of Customer service by assisting each clientele with any query in an efficient & effective manner.
• Liaising with internal staff with previous order/delivery query & adhering the feedback to the customer.

2008 - 2009

Mobile Phone Repair Company - Customer Service Representative

• Receiving inbound calls from General Enquiries to Complaints
• Updating clients on the status of repair of their mobile phone.
• Liaising with internal staff on the update of a phones repair progress.
• General office administration

2002 - 2007

Truvo Irl (formerly Golden Pages) - Customer Service Representative

• Promoted to Multi-skill role dealing with Customer service calls from complaints to general enquiries.
• Responsible for monitoring the Golden Pages Info Website,
• Outbound Calls and cross selling to existing customers.
• New Business Development campaigns.
• Statistics Analysis for product/services.
• Providing additional support for Outbound sales.
• Sales targets achievement (& won Cash Prize for obtaining the most contracts back in signed).
• Responsible for the preparation & distribution of each customer’s contracts.
• Monitoring Statistics for Golden Pages Talking Site.
• Office management of Department requirements.
• General office administration.

Key Skills
Business Development

Dan Lee's Education and Qualifications

2002

second level/high school education -

Bruce College Dublin

Dan Lee's Additional Information

Links

Interests

∙ Reading ∙ Walking ∙ Swimming ∙ Cinema ∙ Music ∙ Traveling ∙ Socializing