Cristina-Mariana Ioana - waitress

waitress & bar staff at Club Lyttos beach 4 Stars

Nationality

Romanian

Current location

Romania

Work category

Education

Masters/PostGrad

I'm a sociable and reliable person and I make friends wherever I go . I like to interact with people from different countries and to learn always something new about other cultures. I learn very fast which my responsabilities are and I try to do my best , being as well deadline oriented.

Cristina-Mariana Ioana's Professional Experience

2012 - 2012

Club Lyttos beach 4 Stars - waitress & bar staff

- preparing and serving coffee or other hot drinks to the customers;
- clothing the tables and setting the decorations for different events;
- preparing the waiting area by cleaning the tables and changing the ashtrays;
- picking up the dirty glasses
- taking orders from customers and serving the drinks at the table or at the bar;
-giving informations about the daily schedule;
- receveing dining reservations for the special nights
- fixing the restaurant for :breakfast, lunch and dinner

Key Skills
client oriented Reservations Serving Drinks Waiting staff
2011 - 2011

Robinson Club lyttos Beach 4 Stars - waitress

- service in the restaurant
- receiving and sitting the guests at the table
- serving drinks at the table
- fixing the restaurant for different events
- cleaning

Key Skills
Cleaning Serving Drinks Waiting staff
2009 - 2009

The Regional Post of Bucharest - Front Office Receptionist

- permanent contact with the clients
- individual and legal debt collection
- working with fax and photocopy
- advertisement takeover
- verifying e-mails, sending e-mails
- aquisition and processing money order and letters
- telephone bills POS receipt, monetary calculation at the end of the day

Key Skills
client oriented comunicative
2006 - 2008

Elisabeta@Com SRL - waitress & bar staff

- taking orders from customers and serving the drinks
- preparing and serving coffee or other hot drinks to the customers
- personalising each order according with the customer requirements
- checking goods from the stock
- sale of drinks/ ice-cream/ snacks
- monetary calculation at the end of the day

Key Skills
client oriented customers service Waiting staff

Cristina-Mariana Ioana's Education and Qualifications

2011

Certificate - IT Competences

Tiurenlau Hotel Management

2011

Certificate - Food&Beverages Department

ICEP WORLD ROMANIA

Internship in the hospitality field, in Food&Beverages Department at Robinson Club 4 Stars in Greece

Course Reference : DC235 - Education and Training
2010

Masters/PostGrad - Marketing and Business Negotiations

The Christian University Dimitrie Cantemir

Practice in the marketing department at "Celsius 2000 SRL"

2008

Higher Diploma - Tourism

The Christian University Dimitrie Cantemir- Faculty of Commercial and Touristic Management

Cristina-Mariana Ioana’s Internships

Apr 2011 - Oct 2011

ROBINSON Club Lyttos in Greece - Intern

Internal company trainings:
- ROBINSON-Company Model 2011
- ROBIN Fit&Charmant- Employee Behaviour
- How to be a guest- formalities in personal behaviour
- Powerbriefing "Service for Value System ROBINSON"
- basic handling with guest claims
- service in the restaurant

Company Website

Cristina-Mariana Ioana's Additional Information

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