Program Manager - Microsoft at Arvato Services
NationalityPortuguese
Work categoryIT and Technology
EducationHigher Diploma
Profile Activity
Cristina Afonso's Program Manager - Microsoft role at Arvato Services (2010 - Present)
- Global Subject Matter Expert and Point of Contact for all Partner Fee Payments queries and escalations
- Coordinates communication between Microsoft, Payment and Business Intelligence vendor to insure that all fee statements and payments reach partners in a timely manner across all Online Services Channel Incentives.
- Engages regularly with Partners, Distributors and Large Account Resellers for Readiness in new programs, incentive models and escalation resolution.
- Successfully prepared and delivered all training necessary for the transfer of the Partner Fee Payment review and validation process to new Team
- Manages Project Stamp – a project to move the process of printing and mailing hardcopy invoices to Online Services customers from the EOC Run BIOS Team to a vendor reduce the process cost by 80% - currently ongoing
- Coordinates readiness in EOC Run team for new Online Services releases
- Core team member of virtual project teams for the improvement of Partner Fee Payment processes
- Won “Gotcha” Award for promoting Customer and Partner Experience
- Won CPA EMEA SME of the quarter award for outstanding support to partners and customers
Company
Create a company profile on Worky for Arvato Services
SkillMap®
Change Management(12 years) |
|---|
Customer and Partner Support(12 years) |
Project Management(12 years) |
Readiness(12 years) |
Training(15 years) |
| 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 |