Program Manager - Microsoft at Arvato Services
NationalityPortuguese
Work categoryIT and Technology
EducationHigher Diploma
Profile Activity
Cristina Afonso's Business Process Specialist role at Arvato Outsourcing for Microsoft (2007 - 2010)
- Point of contact for Licensing and Services Integration in the Commercial Operations space – Subject Matter Expert
- Supervised Licensing Services Integration team, insuring effective workload distribution and adherence to SLA
- Auditor for process quality and compliance within the team
- Trained new hires
- Processed Agreement and Orders for Microsoft customers and managed any related queries and escalations
- Delivered financial reporting regarding the team’s productivity, quality and compliance
- Addressed any system issues and ensured that work is distributed and prioritized within SLA
- Leader of Social committee for Accenture BPO
Company
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SkillMap®
Training(15 years) |
|---|
Auditing(4 years) |
customer support(4 years) |
financial reporting(4 years) |
People management(4 years) |
| 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 |