Cristina Afonso - Program Manager at Microsoft

Program Manager - Microsoft at Arvato Services

Nationality

Portuguese

Work category

IT and Technology

Education

Higher Diploma

Profile Activity

Cristina Afonso's Business Process Specialist role at Arvato Outsourcing for Microsoft (2007 - 2010)

- Point of contact for Licensing and Services Integration in the Commercial Operations space – Subject Matter Expert
- Supervised Licensing Services Integration team, insuring effective workload distribution and adherence to SLA
- Auditor for process quality and compliance within the team
- Trained new hires
- Processed Agreement and Orders for Microsoft customers and managed any related queries and escalations
- Delivered financial reporting regarding the team’s productivity, quality and compliance
- Addressed any system issues and ensured that work is distributed and prioritized within SLA
- Leader of Social committee for Accenture BPO

Company

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SkillMap®

 

Training

(15 years)

Auditing

(4 years)

customer support

(4 years)

financial reporting

(4 years)

People management

(4 years)
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
15 years
4 years
4 years
4 years
4 years