Cristina Afonso - Program Manager at Microsoft

Program Manager - Microsoft at Arvato Services

Nationality

Portuguese

Work category

IT and Technology

Education

Higher Diploma

Profile Activity

Passionate, highly motivated and proactive, Cristina has several years of experience in the Media and IT business across several functional areas. Adaptable, a quick learner and good communicator, this professional is searching for an opportunity to apply gained experience and skills in a new exciting opportunity.

Cristina Afonso's Professional Experience

2010 - Present

Arvato Services - Program Manager - Microsoft

- Global Subject Matter Expert and Point of Contact for all Partner Fee Payments queries and escalations
- Coordinates communication between Microsoft, Payment and Business Intelligence vendor to insure that all fee statements and payments reach partners in a timely manner across all Online Services Channel Incentives.
- Engages regularly with Partners, Distributors and Large Account Resellers for Readiness in new programs, incentive models and escalation resolution.
- Successfully prepared and delivered all training necessary for the transfer of the Partner Fee Payment review and validation process to new Team
- Manages Project Stamp – a project to move the process of printing and mailing hardcopy invoices to Online Services customers from the EOC Run BIOS Team to a vendor reduce the process cost by 80% - currently ongoing
- Coordinates readiness in EOC Run team for new Online Services releases
- Core team member of virtual project teams for the improvement of Partner Fee Payment processes
- Won “Gotcha” Award for promoting Customer and Partner Experience
- Won CPA EMEA SME of the quarter award for outstanding support to partners and customers

Key Skills
Change Management Customer and Partner Support Project Management Readiness Training
2007 - 2010

Arvato Outsourcing for Microsoft - Business Process Specialist

- Point of contact for Licensing and Services Integration in the Commercial Operations space – Subject Matter Expert
- Supervised Licensing Services Integration team, insuring effective workload distribution and adherence to SLA
- Auditor for process quality and compliance within the team
- Trained new hires
- Processed Agreement and Orders for Microsoft customers and managed any related queries and escalations
- Delivered financial reporting regarding the team’s productivity, quality and compliance
- Addressed any system issues and ensured that work is distributed and prioritized within SLA
- Leader of Social committee for Accenture BPO

Key Skills
Auditing customer support financial reporting People management Training
2005 - 2006

Carrefour Portugal - Assistant to the Communication Department

- Developed marketing material for indoor campaigns
- Managed purchases for the department
- Responsible for monthly financial reporting
- Negotiated and ensured 10% cost reduction on marketing materials across all the national stores

2003 - 2004

Toitorres Automoveis (Automotive Dealership) - Marketing Assistant/PA

- Coordinated several Marketing campaigns that led to the 2.5% increase on local sales
- Dealt with all customer service areas
- Planned and coordinated corporate events

Key Skills
Customer Service Marketing
2003 - 2003

Torres Fenix, Ltd (Communication & Graphic Productions) - Journalist & Desktop Publishing Designer

- Researched and wrote news articles
- Proofreader for magazine articles
- Designed and edited magazine layouts
- Responsible for billing for advertising department

Key Skills
Billing communication Desktop Publishing Investigation writing
2002 - 2002

Badaladas (Local Newspaper) - Journalist

- Researched and wrote news articles
- Proofreader for magazine articles
- Designed and edited magazine layouts

Key Skills
Desktop Publishing Investigation writing