Program Manager - Microsoft at Arvato Services
NationalityPortuguese
Work categoryIT and Technology
EducationHigher Diploma
Profile Activity
Passionate, highly motivated and proactive, Cristina has several years of experience in the Media and IT business across several functional areas. Adaptable, a quick learner and good communicator, this professional is searching for an opportunity to apply gained experience and skills in a new exciting opportunity.
Cristina Afonso's Professional Experience
Arvato Services - Program Manager - Microsoft
- Global Subject Matter Expert and Point of Contact for all Partner Fee Payments queries and escalations
- Coordinates communication between Microsoft, Payment and Business Intelligence vendor to insure that all fee statements and payments reach partners in a timely manner across all Online Services Channel Incentives.
- Engages regularly with Partners, Distributors and Large Account Resellers for Readiness in new programs, incentive models and escalation resolution.
- Successfully prepared and delivered all training necessary for the transfer of the Partner Fee Payment review and validation process to new Team
- Manages Project Stamp – a project to move the process of printing and mailing hardcopy invoices to Online Services customers from the EOC Run BIOS Team to a vendor reduce the process cost by 80% - currently ongoing
- Coordinates readiness in EOC Run team for new Online Services releases
- Core team member of virtual project teams for the improvement of Partner Fee Payment processes
- Won “Gotcha” Award for promoting Customer and Partner Experience
- Won CPA EMEA SME of the quarter award for outstanding support to partners and customers
Arvato Outsourcing for Microsoft - Business Process Specialist
- Point of contact for Licensing and Services Integration in the Commercial Operations space – Subject Matter Expert
- Supervised Licensing Services Integration team, insuring effective workload distribution and adherence to SLA
- Auditor for process quality and compliance within the team
- Trained new hires
- Processed Agreement and Orders for Microsoft customers and managed any related queries and escalations
- Delivered financial reporting regarding the team’s productivity, quality and compliance
- Addressed any system issues and ensured that work is distributed and prioritized within SLA
- Leader of Social committee for Accenture BPO
Carrefour Portugal - Assistant to the Communication Department
- Developed marketing material for indoor campaigns
- Managed purchases for the department
- Responsible for monthly financial reporting
- Negotiated and ensured 10% cost reduction on marketing materials across all the national stores
Toitorres Automoveis (Automotive Dealership) - Marketing Assistant/PA
- Coordinated several Marketing campaigns that led to the 2.5% increase on local sales
- Dealt with all customer service areas
- Planned and coordinated corporate events
Torres Fenix, Ltd (Communication & Graphic Productions) - Journalist & Desktop Publishing Designer
- Researched and wrote news articles
- Proofreader for magazine articles
- Designed and edited magazine layouts
- Responsible for billing for advertising department
Badaladas (Local Newspaper) - Journalist
- Researched and wrote news articles
- Proofreader for magazine articles
- Designed and edited magazine layouts
Cristina Afonso's Education and Qualifications
Higher Diploma - Communication & Media
Escola Secundaria Madeira Torres
16 out of 20 points average
Cristina Afonso's Additional Information
Links
- Linkedin Profile - http://www.linkedin.com/pub/cristina-afonso/b/54a/425
Languages
- Portuguese - Fluent
- English - Fluent
- French - Intermediate
- Spanish - Working knowlege