Claire Lane

Peter Mark - Relief Salon Co-ordinator

Administration:

-Coordinating customer appointments
-Up-dating customer data on the computer
-Answering the telephone in a polite and courteous manner
-Resolving customer complaints
-Meeting and greeting customers

Hr duties

-Running the salon in the manager’s absence
-Health and Safety
-Ensure staff carry out their daily duties and salon is neat and tidy at all times.

Other
-Retail and Sales
-Key holder
-Cash management

Manpower Recruitment - Financial Recruitment Consultant

Recruitment Administration

-Diary management on Outlook.
-Management of client & candidate data base
-Sourcing candidates on candidate search engines
-Writing advertisements to attract the right candidates
-Compiling a candidate short-list
-telephone interviews
-Sending short listed candidate’s information on the interview procedure.
-Reference checking
-Making job offer to the successful candidate.
-Monitoring the candidate’s progress during the first 3months within their new job.

Recruitment

-Preparing candidates for job interviews
-Weekly and monthly targets-KPIs
-Negotiating with clients and candidates
-Cold calling
-Lead generation
-Negotiating with clients and candidates
-Client Visits

AIB BANK - Bank Offical

Administration

-Diary Management
-Accurately processed loan applications and opened bank accounts on computer
-Coordination and facilitation of weekly branch meetings.
-Logged and resolved customer complaints in a timely manner.
-Customer service; face-to-face and over phone

Other Duties

-Supervised the branch’s off-counter team ensuring clearly defined procedures were followed.
-Weekly KPIs regarding the sales of financial products and service
-Processed cash and balanced cash on a daily basis

Bachelor/Degree - BA in European Studies

University College Cork

Languages

• German - Working knowlege

Interests

I enjoy socialising, travelling and Art.

Memberships

CIPD Membership-completed a diploma in Personnel and Practice from Oct 2008-May 2009 in DIT.

Awards

Qualifications:

-Computer skills;
Microsoft Word 2007, Excel, Power point, Outlook and File management, Lotus notes.
-Excellent telephone manner.
-Touch-typing-35-40 wpm


Awards;

-CIPD for Personnel and Practice diploma(over all Merit)
A Merit awarded for CIPD end of year project;A recruiter's Guide to non-discrimination.

-Honours degree in European Studies
Researched and translated from German-English and interviewed focus groups in German for my 10,000 word final year college dissertation during my Erasmus year in Germany.Awarded a 2.1 honours.